Sharp mx-3140 locks up after exiting simulations

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  • lenovos
    Trusted Tech

    100+ Posts
    • Oct 2012
    • 137

    Sharp mx-3140 locks up after exiting simulations

    HI all we have a Sharp MX-3140 that after exiting simulation, will not come back to ready. Display stops at please wait. If we manually turn power on and off copier will recover.

    Earlier this month we had a MX-2615 that was dead except for green led and cooling fans. Display was black. Machine recovered after reseating MFP board and mother board. Not sure what to make of that one, any comments are welcome.
  • Phil B.
    Field Supervisor

    10,000+ Posts
    • Jul 2016
    • 22809

    #2
    Re: Sharp mx-3140 locks up after exiting simulations

    Originally posted by lenovos
    HI all we have a Sharp MX-3140 that after exiting simulation, will not come back to ready. Display stops at please wait. If we manually turn power on and off copier will recover.
    What have you done?
    Have you looked on the report to see if there are any non-reported errors?
    try re-seating connectors on the boards
    firmware update

    Comment

    • austonrush
      Sharp & HP Tech

      100+ Posts
      • Jan 2010
      • 233

      #3
      Re: Sharp mx-3140 locks up after exiting simulations

      I'd update the firmware, may be the beginning of an SD card failure.

      Comment

      • Ratchet2501
        Trusted Tech

        Site Contributor
        100+ Posts
        • Mar 2017
        • 206

        #4
        Re: Sharp mx-3140 locks up after exiting simulations

        Also can be due to a firmware update that was partial, if they were upgraded recently and anything was missed or not included by the run all option. Can cause problems.

        Comment

        • lenovos
          Trusted Tech

          100+ Posts
          • Oct 2012
          • 137

          #5
          Re: Sharp mx-3140 locks up after exiting simulations

          Originally posted by lenovos
          HI all we have a Sharp MX-3140 that after exiting simulation, will not come back to ready. Display stops at please wait. If we manually turn power on and off copier will recover.

          Earlier this month we had a MX-2615 that was dead except for green led and cooling fans. Display was black. Machine recovered after reseating MFP board and mother board. Not sure what to make of that one, any comments are welcome.


          Hi thank you , firmware was the first thing that i tried. Reseating MFP board seems to have solved the problem.

          Comment

          • Ratchet2501
            Trusted Tech

            Site Contributor
            100+ Posts
            • Mar 2017
            • 206

            #6
            Re: Sharp mx-3140 locks up after exiting simulations

            Never hurts (much) to run through the gamut of stupid things

            Comment

            • lenovos
              Trusted Tech

              100+ Posts
              • Oct 2012
              • 137

              #7
              Re: Sharp mx-3140 locks up after exiting simulations

              Originally posted by Phil B.
              What have you done?
              Have you looked on the report to see if there are any non-reported errors?
              try re-seating connectors on the boards
              firmware update



              re-seating MFP board seems to have solved the problem.

              Thank you

              Comment

              • lenovos
                Trusted Tech

                100+ Posts
                • Oct 2012
                • 137

                #8
                Re: Sharp mx-3140 locks up after exiting simulations

                Originally posted by Ratchet2501
                Never hurts (much) to run through the gamut of stupid things

                They are not so stupid when the work!

                You are exactly right.

                Comment

                • Ratchet2501
                  Trusted Tech

                  Site Contributor
                  100+ Posts
                  • Mar 2017
                  • 206

                  #9
                  Re: Sharp mx-3140 locks up after exiting simulations

                  Originally posted by lenovos
                  They are not so stupid when the work!

                  You are exactly right.
                  True, but having gone from working with/maintaining an acid plant to dealing with copiers, these darn things are sensitive lil turds to me at least.

                  Comment

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