Sharp mx-3140 locks up after exiting simulations

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  • lenovos
    Trusted Tech

    100+ Posts
    • Oct 2012
    • 137
    #1

    Sharp mx-3140 locks up after exiting simulations

    HI all we have a Sharp MX-3140 that after exiting simulation, will not come back to ready. Display stops at please wait. If we manually turn power on and off copier will recover.

    Earlier this month we had a MX-2615 that was dead except for green led and cooling fans. Display was black. Machine recovered after reseating MFP board and mother board. Not sure what to make of that one, any comments are welcome.
    Tags: board, display, exiting, mx-3140, sharp
    • Phil B.
      Field Supervisor

      10,000+ Posts
      • Jul 2016
      • 22808
      #2
      Re: Sharp mx-3140 locks up after exiting simulations

      Originally posted by lenovos
      HI all we have a Sharp MX-3140 that after exiting simulation, will not come back to ready. Display stops at please wait. If we manually turn power on and off copier will recover.
      What have you done?
      Have you looked on the report to see if there are any non-reported errors?
      try re-seating connectors on the boards
      firmware update

        Comment

        • austonrush
          Sharp & HP Tech

          100+ Posts
          • Jan 2010
          • 233
          #3
          Re: Sharp mx-3140 locks up after exiting simulations

          I'd update the firmware, may be the beginning of an SD card failure.

            Comment

            • Ratchet2501
              Trusted Tech

              Site Contributor
              100+ Posts
              • Mar 2017
              • 206
              #4
              Re: Sharp mx-3140 locks up after exiting simulations

              Also can be due to a firmware update that was partial, if they were upgraded recently and anything was missed or not included by the run all option. Can cause problems.

                Comment

                • lenovos
                  Trusted Tech

                  100+ Posts
                  • Oct 2012
                  • 137
                  #5
                  Re: Sharp mx-3140 locks up after exiting simulations

                  Originally posted by lenovos
                  HI all we have a Sharp MX-3140 that after exiting simulation, will not come back to ready. Display stops at please wait. If we manually turn power on and off copier will recover.

                  Earlier this month we had a MX-2615 that was dead except for green led and cooling fans. Display was black. Machine recovered after reseating MFP board and mother board. Not sure what to make of that one, any comments are welcome.


                  Hi thank you , firmware was the first thing that i tried. Reseating MFP board seems to have solved the problem.

                    Comment

                    • Ratchet2501
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Mar 2017
                      • 206
                      #6
                      Re: Sharp mx-3140 locks up after exiting simulations

                      Never hurts (much) to run through the gamut of stupid things

                        Comment

                        • lenovos
                          Trusted Tech

                          100+ Posts
                          • Oct 2012
                          • 137
                          #7
                          Re: Sharp mx-3140 locks up after exiting simulations

                          Originally posted by Phil B.
                          What have you done?
                          Have you looked on the report to see if there are any non-reported errors?
                          try re-seating connectors on the boards
                          firmware update



                          re-seating MFP board seems to have solved the problem.

                          Thank you

                            Comment

                            • lenovos
                              Trusted Tech

                              100+ Posts
                              • Oct 2012
                              • 137
                              #8
                              Re: Sharp mx-3140 locks up after exiting simulations

                              Originally posted by Ratchet2501
                              Never hurts (much) to run through the gamut of stupid things

                              They are not so stupid when the work!

                              You are exactly right.

                                Comment

                                • Ratchet2501
                                  Trusted Tech

                                  Site Contributor
                                  100+ Posts
                                  • Mar 2017
                                  • 206
                                  #9
                                  Re: Sharp mx-3140 locks up after exiting simulations

                                  Originally posted by lenovos
                                  They are not so stupid when the work!

                                  You are exactly right.
                                  True, but having gone from working with/maintaining an acid plant to dealing with copiers, these darn things are sensitive lil turds to me at least.

                                    Comment

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