MX4501 locks up on 2nd job

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  • bilyahn
    Service Manager

    1,000+ Posts
    • Dec 2006
    • 1455
    #1

    MX4501 locks up on 2nd job

    Have an MX4501 that recently started locking on on the 2nd job, doesn't matter if it is a copy or print job. Job sits in the queue and the only way to clear it is to totally power down the unit. I've re-seated the memory chips and ROMs updated firmware and tested HDD R/W. Currently formatting the HDD. I know this is an older machine but wondering if anyone has come across this problem before or has any suggestions for me.

    Thank you for your time and effort in this matter.

    Bil
    Tags: 2nd, hdd, job, mx4501
    • ntbann
      Senior Tech

      500+ Posts
      • Jan 2012
      • 613
      #2
      Re: MX4501 locks up on 2nd job

      Try logging into web page and clearing job log.

        Comment

        • bilyahn
          Service Manager

          1,000+ Posts
          • Dec 2006
          • 1455
          #3
          Re: MX4501 locks up on 2nd job

          Originally posted by ntbann
          Try logging into web page and clearing job log.
          Thank you for the quick response. No joy with the job log deletion or HDD format.

          Also performed a sim 66-10 and 67-17 memory clears but no luck there either.

          Bil

            Comment

            • ntbann
              Senior Tech

              500+ Posts
              • Jan 2012
              • 613
              #4
              Re: MX4501 locks up on 2nd job

              Maybe a corrupt dimm? Have you tried firmware?

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22703
                  #5
                  Re: MX4501 locks up on 2nd job

                  Originally posted by ntbann
                  Maybe a corrupt dimm? Have you tried firmware?
                  That was my thought too. I've had to change page memory back in my Sharp days.

                  That shows how old it is: I was trained on that one. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • bilyahn
                      Service Manager

                      1,000+ Posts
                      • Dec 2006
                      • 1455
                      #6
                      Re: MX4501 locks up on 2nd job

                      I swapped the 512Mb dimms slots but couldn't do anything with the 256. That was my thinking also, hope we have some at the shop. LOL

                      Thank you for the suggestions. Funny thing is we are removing this unit from service in the near future but issue needs to be resolved.

                      ntbann did the firmware

                      blackcat this was my first color machine school! 14 or 15 years ago LOL Good machine, we still have 2 under contract....

                      Bil

                        Comment

                        • blackcat4866
                          Master Of The Obvious

                          Site Contributor
                          10,000+ Posts
                          • Jul 2007
                          • 22703
                          #7
                          Re: MX4501 locks up on 2nd job

                          Originally posted by bilyahn
                          ... blackcat this was my first color machine school! 14 or 15 years ago LOL Good machine, we still have 2 under contract....

                          Bil
                          Is it really that old? I still have the harnass adapter somewhere for setting up the HVT voltages. We sold quite a lot of these. =^..^=
                          If you'd like a serious answer to your request:
                          1) demonstrate that you've read the manual
                          2) demonstrate that you made some attempt to fix it.
                          3) if you're going to ask about jams include the jam code.
                          4) if you're going to ask about an error code include the error code.
                          5) You are the person onsite. Only you can make observations.

                          blackcat: Master Of The Obvious =^..^=

                            Comment

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