MX-3640N Random jam & reeboot

[sharphead]

Re: MX-3640N Random jam & reeboot

I'm sorry but I don't understand
the machine firmware are :0 6.00.a2 with the tls 1.2 patch

Have you tried the kiss method.

Pull network cable, power cycle. Does it photocopy ok? If so something on network upsets it. Disable WSD and mDNS in network settings. Set fresh IP when off network and go from there.

[repn1999]

Re: MX-3640N Random jam & reeboot

I have seen this issue before. One time it was the driver pwb being flaky and the other couple times it was the sensors in the vertical path both times in my case being the one before ppd2. I have I usually replace all of them because as mentioned before there were alot of faulty sensors when these machines were built and i dont like to return to machines for the same issue more than once.

[repn1999]

Re: MX-3640N Random jam & reeboot

and i would also do 50-28 setup/adj all trays to confirm its not a timing issue after replacing the sensors

[Demon33]

Re: MX-3640N Random jam & reeboot

problem is solved since the power supply was changed .

Thanks again everyone