[Jamming] MX-3640N Random jam & reeboot

[Demon33]

[kdr363]

Re: MX-3640N Random jam & reeboot

It will not store a jam code if the customer cycles the machine off/on to clear a jam indication. Also, 3640 was manufactured during "the Great Sensor Disaster" time frame. Meaning... any twin tower type path sensors could be your problem. Good luck!

[Demon33]

Re: MX-3640N Random jam & reeboot

It will not store a jam code if the customer cycles the machine off/on to clear a jam indication. Also, 3640 was manufactured during "the Great Sensor Disaster" time frame. Meaning... any twin tower type path sensors could be your problem. Good luck!

The machine reboot by itself ,it's not the customer rebooting.
Usually I can test the faulty sensors in simulation & find the faulty path sensors.
The machine reboot when the jam occur so that explain the jam log.

Thank you

[copiertec]

Re: MX-3640N Random jam & reeboot

Have you tried different paper? How many clicks on the box? What version of firmware?

[Demon33]

Re: MX-3640N Random jam & reeboot

Have you tried different paper? How many clicks on the box? What version of firmware?

The machine as 3 different type of paper in 3 different trays & the all jam randomly.
I'm not shure what you mean by "the box" but the copier as about 80k bw & 40 k color.
The firmware is on the latest it can be with the tls1.2 support.
They called back yesterday so saying that it as jam but no reboot since the sd card.
going back later today.

thank you all for the help & sorry for my bad english

[CopierTechofOmens]

Re: MX-3640N Random jam & reeboot

Is it a jam and a reboot, or it reboots and there is a jam? Anything on the 23-2 page for errors around that time? Could be a bad print job causing a reset

[copiertec]

Re: MX-3640N Random jam & reeboot

I refer to the machines as "boxes." Sorry I ovrlooked the meter count on your first post. Copier TechofOmens has a good piont, is it happing from a specific print job? I have had this issue as well from bad print jobs at times on various copiers. Also, it would not hurt to make sure there are no loose connections and everything is seated good on the mfp board, ect.

[Demon33]

Re: MX-3640N Random jam & reeboot

Is it a jam and a reboot, or it reboots and there is a jam? Anything on the 23-2 page for errors around that time? Could be a bad print job causing a reset

Hard to say if it reboot first or after the jam.
I never saw the trouble while in front of the machine, only once I was leaving & the said not to leave it just jam.
Went back to the machine to find only one paper in front of registration & pre-registration sensors so I changed them both.
I printed the sim 23-2 to find no jam on that date.
printed the sim 23-2 again today & no jam since 17 of may (the one I caused to test)

[Demon33]

Re: MX-3640N Random jam & reeboot

I refer to the machines as "boxes." Sorry I ovrlooked the meter count on your first post. Copier TechofOmens has a good piont, is it happing from a specific print job? I have had this issue as well from bad print jobs at times on various copiers. Also, it would not hurt to make sure there are no loose connections and everything is seated good on the mfp board, ect.

I had that in mind but a couple of days back, they told me they tried printing a document about 4 times & it just reboot all the time.
So I asked to print it again while I was there but no luck it printed normally. It was a word file nothing special.
I suspect that more than one person try to print at the same time so it might be someone else file.
But they never had a file they never successfully printed.

I will check the mainboard again next time , unplug/plug back everything.

[daileyrobn714]

Re: MX-3640N Random jam & reeboot

I had that in mind but a couple of days back, they told me they tried printing a document about 4 times & it just reboot all the time.
So I asked to print it again while I was there but no luck it printed normally. It was a word file nothing special.
I suspect that more than one person try to print at the same time so it might be someone else file.
But they never had a file they never successfully printed.

I will check the mainboard again next time , unplug/plug back everything.

Sounds like control board.

Sent from my SM-G930V using Tapatalk

[harps05]

Re: MX-3640N Random jam & reeboot

I had a similar problem with a MX6070 (jams, power cycles & taking a while for users jobs to print). Only happened with one specific user. Had them use a different PC for a week or so, no jams or power cycles. Turned out to be a dodgy port on their switch, flooding machine with packets.

[Kang]

Re: MX-3640N Random jam & reeboot

I can try to replace the MFP board. I also encountered a similar situation last month. The machine has been restarted. Later, the situation was improved after replacing the MFP board.

[Demon33]

Re: MX-3640N Random jam & reeboot

Had a call this mornig the machine was dead . Only got the green led on the panel to flash & the screen was blinking.

I will let you know if the jam/reboot still happens in the next days.

Thank you all once more for the help.

[OlliK1969]

Re: MX-3640N Random jam & reeboot

Printer Modification of problems with Network printing, such as 1) paper jam which is not logged in Jam History, 2) machine lockup rejecting key operations

Sharp TR-CCE 1420

Firmware version 06.00.Ad.f0 with MX-FR41U

Firmware version 06.00.A2 without DSK

[Demon33]

Re: MX-3640N Random jam & reeboot

Printer Modification of problems with Network printing, such as 1) paper jam which is not logged in Jam History, 2) machine lockup rejecting key operations

Sharp TR-CCE 1420

Firmware version 06.00.Ad.f0 with MX-FR41U

Firmware version 06.00.A2 without DSK

I'm sorry but I don't understand
the machine firmware are :0 6.00.a2 with the tls 1.2 patch