Customer not on a network,wants scan to folder

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  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1020

    Customer not on a network,wants scan to folder

    I am a old school tech and my it-computer skills are not great. Trying and learning but have a ways to go. I have set up scan to network folder but customer has no network. Copier is just plugged directly into computer. I guess this is called scan to PC? It looks like according to sharp we would need sharpdesk scanner? I dont know. How do I set up scanning with computer just plugged in directly to MFP? Thanks
  • mansart
    Senior Tech

    Site Contributor
    500+ Posts
    • Apr 2009
    • 851

    #2
    Re: Customer not on a network,wants scan to folder

    Plugged in via ethernet cable or USB?

    Comment

    • JLSam
      Senior Tech

      500+ Posts
      • Jun 2015
      • 601

      #3
      Re: Customer not on a network,wants scan to folder

      So...

      I might be wrong, but I've never been able to set up scans to PC with a Sharp machine using USB cable.

      Now, I have set up scan to PC using both SMB (network folder using username and password) and FTP (Sharpdesk software) when using a crossover cable. You can make one yourself, takes 2 minutes. Just set the copier and computer in the same IP range with the copier IP as the gateway set up scan normally.

      It would be easier, depends on the model though, if you set up the copier as an access point. Then the user just logs in to the wifi of the copier. With the computer fully networked to the copier directly, you can set up scanning normally.

      Good luck[emoji3577]

      Sent from my GM1917 using Tapatalk

      Comment

      • Greg Kinloch
        Junior Member
        • Jun 2019
        • 9

        #4
        Re: Customer not on a network,wants scan to folder

        you need Sharpdesk. drawback is unless you use network scanner tool it will not directly scan to pdf only .tiff till you converted. good luck

        Comment

        • ZOOTECH
          Senior member of CRS

          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3381

          #5
          Re: Customer not on a network,wants scan to folder

          Direct scan to PC via USB is from a Twain driver (as I remember).
          "You can't trust your eyes, if your mind is out of focus" --

          Comment

          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22699

            #6
            Re: Customer not on a network,wants scan to folder

            You haven't mentioned what model. =^..^=
            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

            Comment

            • JLSam
              Senior Tech

              500+ Posts
              • Jun 2015
              • 601

              #7
              Re: Customer not on a network,wants scan to folder

              Originally posted by ZOOTECH
              Direct scan to PC via USB is from a Twain driver (as I remember).
              I called sharp a long time ago, I was told this can't be done with Sharp MFP's via USB and the TWAIN driver. Sharp rep said it needs to be in the network for TWAIN to work.

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 22699

                #8
                Re: Customer not on a network,wants scan to folder

                Originally posted by JLSam
                I called sharp a long time ago, I was told this can't be done with Sharp MFP's via USB and the TWAIN driver. Sharp rep said it needs to be in the network for TWAIN to work.
                I seem to recall this too. =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • JR2ALTA
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2010
                  • 2017

                  #9
                  Re: Customer not on a network,wants scan to folder

                  Originally posted by mansart
                  Plugged in via ethernet cable or USB?
                  The reason Mansart asked is because you can throw away your USB cable and connect via ethernet. Then you can set both to a static address and print and scan all you want.

                  Comment

                  • bilyahn
                    Service Manager

                    1,000+ Posts
                    • Dec 2006
                    • 1455

                    #10
                    Re: Customer not on a network,wants scan to folder

                    There is an old GDI version of Sharpdesk that you can use to scan over USB. It is a pain to setup but once done correctly it works like a charm. Have not seen this program in a long time and I'm sorry to say that I do not have it anymore.

                    Good luck.

                    Bil

                    PS Newer versions of Sharpdesk allow you to acquire the MFP and scan that way. I've done it this way as well but with spotty results. If you have the setup disc for an MXM200 or even better an ARM207 I think the Sharpdesk I'm thinking of was included. LOL

                    Comment

                    • mincopier
                      Trusted Tech

                      250+ Posts
                      • Dec 2015
                      • 290

                      #11
                      Re: Customer not on a network,wants scan to folder

                      Not a Sharp manufacture tech but I'll take a stab at this.

                      Chances are the computer is connected to the internet with the ethernet cable. This will in itself will prevent the copier from being plugged into the computer via ethernet so it is using USB for printing. Now to get around this the customer needs a 4-5 port workgroup switch or better yet a router. With the router this will separate the the local equipment from the internet. Let's go simple and use the workgroup switch. Unplug the ethernet from the computer and plug this into the switch. Plug a new cable into the computer and then the switch. Do the same with another cable from the copier to the switch. Now you have a small network. Set the print driver to print to the IP address of the copier and setup Scan desk. This should be less than $50 US Dollars. Not sure about Euro's.

                      Comment

                      • JR2ALTA
                        Service Manager

                        Site Contributor
                        1,000+ Posts
                        • Feb 2010
                        • 2017

                        #12
                        Re: Customer not on a network,wants scan to folder

                        If they're on the internet then have a network. Does any ISP not provide a router?

                        Comment

                        • tsbservice
                          Field tech

                          Site Contributor
                          5,000+ Posts
                          • May 2007
                          • 7635

                          #13
                          Re: Customer not on a network,wants scan to folder

                          Here we will just put second Network card in their PC(of course if there isn't switch or/router), and voila you are ready to setup network scan and print.
                          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • JLSam
                            Senior Tech

                            500+ Posts
                            • Jun 2015
                            • 601

                            #14
                            Re: Customer not on a network,wants scan to folder

                            Originally posted by tsbservice
                            Here we will just put second Network card in their PC(of course if there isn't switch or/router), and voila you are ready to setup network scan and print.
                            I... I like this... Yeah this might work. With the Ethernet cable that is.

                            Sent from my GM1917 using Tapatalk

                            Comment

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