MX-3640 unable to access network settings

[copiertec]

Re: MX-3640 unable to access network settings

Umm... what happens when you click administrator login on the top right hand corner of your image?

LOL..yes, no different, at that piont I am able to just change the machine name etc., I can not access the network settings.

[repn1999]

Re: MX-3640 unable to access network settings

I had this happen once and ended up having to wipe the hard drive on a computer using diskpart and make a new SD card and then bring the machine back up from like a double SD/HDD failure using em update and then installing all firmware again. Lots of work but it is a sure fix. If you need instructions in detail...PM me.

[copiertec]

Re: MX-3640 unable to access network settings

I had this happen once and ended up having to wipe the hard drive on a computer using diskpart and make a new SD card and then bring the machine back up from like a double SD/HDD failure using em update and then installing all firmware again. Lots of work but it is a sure fix. If you need instructions in detail...PM me.

I just installed a new SD card and a new hdd and the mfp is still in the same condition. I may order the mfpc board and see if that resolves the issue.

[spanky]

Re: MX-3640 unable to access network settings

did you try entering the service web page and follow the directions I had posted earlier?

We have some machines in settings where we don't want them to have access to most of the settings, and we limit that access through the service web page.

The display looks just like the one you posted.

[copiertec]

Re: MX-3640 unable to access network settings

did you try entering the service web page and follow the directions I had posted earlier?

We have some machines in settings where we don't want them to have access to most of the settings, and we limit that access through the service web page.

The display looks just like the one you posted.

Thanks, Spanky. The issue I am having logging into the webpage is the IP address of the copier has been changed, they are on a 192.168.0.1, but it has been changed to 192.168.1.1, so it will not recognize the device. I tried to change the ip address of my laptop though the network sharing but to no avail ( I could be overlooking something), but, I did not put /service login at the end of the IP address of the copier (as you have instructed, my fault). Before I order the mfpc, I will get my IT person give it a whirl and see what we can do. I appreciate the help, Spanky.

So my roadblock is the changed IP address of the copier as it does not communicate with the network as it should due to the fact it is on a different octet.

[ZOOTECH]

Re: MX-3640 unable to access network settings

Can you get to the web page through a crossover cable with the laptop in the copier's current IP range?
If so, you can make changes there, reboot and then change settings.

[copiertec]

Re: MX-3640 unable to access network settings

Can you get to the web page through a crossover cable with the laptop in the copier's current IP range?
If so, you can make changes there, reboot and then change settings.

I haven't tried that, Zootech, but I will give it a try.

[mansart]

Re: MX-3640 unable to access network settings

I doubt anyone who knew what they were doing set the machine to 192.168.1.1. Change your laptop IP to 192.168.1.2. Run a network cable between laptop and copier.

Change IP address

Download and run Advanced IP scanner

Run the IP scanner on the range 192.168.1.1-254

Scan the range, you should get two live replies, one from your laptop and one from the machine.

Browse to the IP of the machine while still connected and make needed changes.

[copiertec]

Re: MX-3640 unable to access network settings

I doubt anyone who knew what they were doing set the machine to 192.168.1.1. Change your laptop IP to 192.168.1.2. Run a network cable between laptop and copier.

Change IP address

Download and run Advanced IP scanner

Run the IP scanner on the range 192.168.1.1-254

Scan the range, you should get two live replies, one from your laptop and one from the machine.

Browse to the IP of the machine while still connected and make needed changes.

Thank you, Mansart. The actual IP the is set to the copier is 192.168.1.111, the network operates on a 192.168.0 octet, I was just using the 192.168.1.1 as an example. I will use what you have given me, I appreciate the help.

[copiertec]

Re: MX-3640 unable to access network settings

Thank you for all your help! it turns out that I had made a mistake with the IP octet the prior visits. It was on a 192.168.1.10.111 as opposed to my 192.168.1.1.111. It took a second look at it today and discovered my over site. Once I made connection with the mfp I was able to get into the service web page and make the changes Spanky and Mansart had suggested.