Scan to Email trouble.

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1055
    #1

    Scan to Email trouble.

    Cust says scan to email is slow. They say it could take up to 24 hours to go through. I have not experianced these problems. Now the cust says it is real fast off the glass and slow through the doc feeder. Just seeing if any general suggestions. I have not seen any of these problems when I am there
    Tags: cust, email, scan, slow
    • Prints Charming
      Trusted Tech

      100+ Posts
      • Aug 2019
      • 189
      #2
      Re: Scan to Email trouble.

      What model does the customer have?
      Are they using Office 365?

        Comment

        • ntbann
          Senior Tech

          500+ Posts
          • Jan 2012
          • 626
          #3
          Re: Scan to Email trouble.

          Also wondering if it might need the job log cleared.

            Comment

            • bsm2
              IT Manager

              25,000+ Posts
              • Feb 2008
              • 29778
              #4
              Re: Scan to Email trouble.

              Company spam filter maybe?

              What smtp server are they using?

                Comment

                Previous template Next
                Working...