MXC303WH P_ON jams

[Charli3]

Our customer had not reported the fault, but I was passing one day and happened upon the problem.

It seems they will send a print job and the device power cycles. They will get three - seven 'jams' in a row. Then it works fine.

Also it seems to happen at a particular time of day as though it is a specific job type. Unfortunately I cannot seem to get this theory narrowed down.

Any ideas? we don't have many of these in the field.

[ridgemill]

Have not had this issue before; however, the older Neo models had an issue with power cycling due to SNMP glitches. It may be the same here.

You can disable SNMPD and SNMP-TRAP, both in Security Settings. Or, disable bi-directional communication in the printer driver.