Hey there !
One of our customers called that his MFP won't boot up again after some construction next to the house.
The machine starts up with "Sharp" and then "Please Wait", after about 5 minutes the machine reboots and the cycle continuous.
Today I tried to install an emergency update which went through (Completed) but this didnt change anything, then I swapped the eMMC PWB but this also didnt change anything.
Before I disassemble some other new machine to find the culprit I would like here if someone had something similiar on the new BP series.
Info:
Thanks in advance everyone !
Edit: Wrong LED statement -- On bootup LED 13/14 are lit up and then LED 11/12/13 are lit up.
One of our customers called that his MFP won't boot up again after some construction next to the house.
The machine starts up with "Sharp" and then "Please Wait", after about 5 minutes the machine reboots and the cycle continuous.
Today I tried to install an emergency update which went through (Completed) but this didnt change anything, then I swapped the eMMC PWB but this also didnt change anything.
Before I disassemble some other new machine to find the culprit I would like here if someone had something similiar on the new BP series.
Info:
- All the Status LEDs are green (fixed in Edit)
- On boot up the scanner moves as usual but no other movement is heard (e.g. Fuser)
- According to the customer the machine booted up once on Sunday with the Error E7-79 (Network module communication error)
Thanks in advance everyone !
Edit: Wrong LED statement -- On bootup LED 13/14 are lit up and then LED 11/12/13 are lit up.
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