Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

[copiertec]

Client has an MX-5071 with account codes on and one of the end users has a Mac Book Pro Ventura 13. We downloaded the PS Mac OS 10.15 -12 print driver (the highest on Sharps website), we installed the driver using the IP method for installation, and have tried each LPD, HP JetDirect or IPP protocols but when the user sends the print job, the driver says the copier is out of toner and will not print the jobs. I did notice that the icon on the bottom of the Mac is giving the no toner indicator as well as "hold for authentication" message. The driver did prompt for account codes and the correct code was entered but no printed page. Do we need to download any outside apps such as Firefox? Any suggestions?

[Prints Charming]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

MacOS13 drivers for CR4.5 are currently under testing and evaluation.
Driver support for OS13 is due at end of January 2023. I know that doesn't help at the moment.

[copiertec]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

UHG, I guess we will have to wait, thank you, Prints.

[copiertec]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

Question for you, Prints. Our tech went out to the customers office today to install the driver (13.4 ver), they use account codes to print. He installed the driver using various methods Air Print, LPD, IPP and jet direct socket and also went into the CUPS menu but can not find anywhere on the print driver to add the pin code in order for the print job to print to the copier (hold for authentication icon). Any idea where we can find the menu to add a pin code to the print driver?

[mloudy]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

We have seen this before with new MAC OS versions and Sharp user account codes.

Is this what you downloaded (released 1/16/2023):
MX-C55c_2209a_MacPS.dmg

• macOS Ventura 13 : Ver.2.6.0.11

[copiertec]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

We have seen this before with new MAC OS versions and Sharp user account codes.

Is this what you downloaded (released 1/16/2023):
MX-C55c_2209a_MacPS.dmg

• macOS Ventura 13 : Ver.2.6.0.11

Yes, that is the one he used. The clients Mac is using the 13.3ver. But, he can not find a way to add account codes to the driver settings.

[mloudy]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

We have a MAC in house we use for testing drivers. I will see if our IT Tech can look into it.

[WackyJack]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

In previous MAC drivers, this is how you would enter codes:

• Click on the Copies and Pages dropdown list and select Print Mode
  • Depending on Driver version, this dropdown menu may say the name of the program you’re printing from instead (Word, Outlook, etc.)
  
  
• Check the Department Code check box and enter your code

If it has changed on the newer drivers, that's good to know

[copiertec]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

In previous MAC drivers, this is how you would enter codes:

• Click on the Copies and Pages dropdown list and select Print Mode
  
• Check the Department Code check box and enter your code

If it has changed on the newer drivers, that's good to know

Understood, but the tech said the layout is totally different for the Ventura 13.3ver then previous Mac drivers and that is the issue he is running into and could not find a way to enter account codes.

[pacman]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

Understood, but the tech said the layout is totally different for the Ventura 13.3ver then previous Mac drivers and that is the issue he is running into and could not find a way to enter account codes.

Following. I'm having a TON of issues with Toshiba and Ventura. I have an M1 Air for testing purposes but man, what I've seen out in the field is crazy with people that have Ventura and have to do any complex print jobs on a Toshiba.

[havokprod]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

The thing I have noticed with using print codes is that after the initial driver installation if the program used to print for the first time is ( Pages, numbers, etc any apple included programs) the option for user codes( Job handling) will usually not show up, and will not let you configure or make a "preset" for the user with user code. What I do is download acrobat reader and creat the "preset" with all the user code info in it. After that the newly created preset will appear in the default crappy apple programs. I hope I am making myself clear. So basically: install driver (lpr), install acrobat reader, go to job handling, add user code info, create a new preset, call it COPIER PASSWORD or what ever, test using acrobat if this works, test using pages, number or what ever...... Also for the toner levels and that crap I just turn of SNMP at the copier it usually helps.

-havokprod

[copiertec]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

The thing I have noticed with using print codes is that after the initial driver installation if the program used to print for the first time is ( Pages, numbers, etc any apple included programs) the option for user codes( Job handling) will usually not show up, and will not let you configure or make a "preset" for the user with user code. What I do is download acrobat reader and creat the "preset" with all the user code info in it. After that the newly created preset will appear in the default crappy apple programs. I hope I am making myself clear. So basically: install driver (lpr), install acrobat reader, go to job handling, add user code info, create a new preset, call it COPIER PASSWORD or what ever, test using acrobat if this works, test using pages, number or what ever...... Also for the toner levels and that crap I just turn of SNMP at the copier it usually helps.

-havokprod

I believe we had to install Adobe serval tears back to make account codes work on a previous version on Mac. We sure can give it a go and see what happens, thank you.

[ben.]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

MacOS13 drivers for CR4.5 are currently under testing and evaluation.
Driver support for OS13 is due at end of January 2023. I know that doesn't help at the moment.

Did this ever happen? I have a Sharp AR-M620N and just tried to set it up on my new MacBook. The newest driver was for OS 10.12, but I'm running 13.5.2, and System Settings won't recognize the photocopier at all...

[Prints Charming]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

Did this ever happen? I have a Sharp AR-M620N and just tried to set it up on my new MacBook. The newest driver was for OS 10.12, but I'm running 13.5.2, and System Settings won't recognize the photocopier at all...

Definitely no OS13 support for an MFD released in 2004. The Dragon series ARM550-700 is basically 20 years old now.
You could try the MXM620N drivers, but I believe they're only supported to OS10.12 however your Mac might connect to it.

[ihatefinishers13]

Re: Sharp MX-5071 and Mac Book Pro Ventura 13 printing issue

Did this ever happen? I have a Sharp AR-M620N and just tried to set it up on my new MacBook. The newest driver was for OS 10.12, but I'm running 13.5.2, and System Settings won't recognize the photocopier at all...

Bruhhhh, throw that dinosaur in the scrap heap! The printer, I mean