Adobe reader print problem

[glimmer1980]

Hello,

On the customer site we have installed a sharp BP-50C26. When they print a "PDF" (this is an export from sketchup program) in color (see attachement, small peace of the drawing) certan areas are not fully black and it prints a small color line. Whenever i print the same document black/white there is no problem. Also when printing from sketchup it gives no problem. Has anyone else encountered such a problem within adobe acrobat reader?

BP50C26 trouble.JPG

[irtek]

Re: Adobe reader print problem

When printing next to Properties is Advanced box. Select Advanced and then select Print as Image. This usually solves problems like you are having.

[glimmer1980]

Re: Adobe reader print problem

I allready tried the option "print as image", no luck

[dalewb74]

Re: Adobe reader print problem

updated firmware? updated software? update print driver?

[mojorolla]

Re: Adobe reader print problem

PDFs created from various software can render various results. We have a customer that use an online site called Canva to make PDF files. Sometimes they look great, sometimes they get weird lines and color issues. If they have Microsoft Word, you can convert it to a .docx files and test printing. If that looks good, you know for certain it is the file itself.
In Reader, you can change and play with the settings below to see if one of them clears up the image. Sounds like a file problem from what you describe.



.

[mloudy]

Re: Adobe reader print problem

I wonder if a PostScript driver would fix this? This would also require the PostScript kit too for the series..

Printing the same file to an Advanced Series would answer that question.

Will they let you take a copy of the file back to the office to try it on an Advanced Series using a PS driver?

[glimmer1980]

Re: Adobe reader print problem

@dalewb74
- updated firmware? latest FW 02.70
- updated software? I downloaded the latest 64bit adobe acrobat
- update print driver? I installed the latest PCL6 driver


@mojorolla
I tried the settings that you displayed in the screenshot, but unfortunatly no luck


Ago
@mloudy
I was able to test the same file on our BP70C31 and that went good. Our BP70C31 has default PS installed, but the printer driver is PCL

[boutn]

Re: Adobe reader print problem

@dalewb74
- updated firmware? latest FW 02.70
- updated software? I downloaded the latest 64bit adobe acrobat
- update print driver? I installed the latest PCL6 driver


@mojorolla
I tried the settings that you displayed in the screenshot, but unfortunatly no luck


Ago
@mloudy
I was able to test the same file on our BP70C31 and that went good. Our BP70C31 has default PS installed, but the printer driver is PCL

Did you try unticking the 'Enable Protected Mode at Startup' in the preferences of adobe reader?

[Chr15tophe]

Re: Adobe reader print problem

try foxit pdf reader