Advice needed on maintenance post smoke damage

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  • PacMusee
    Technician

    50+ Posts
    • Aug 2016
    • 51

    #1

    Advice needed on maintenance post smoke damage

    Hello there,
    The old building next door to one of our location was destroyed by a fire. We were lucky enough that the fire didn't spread to our own building, but there was a lot of smoke, and it left a soot residue on every level. What should we do about the 3 copiers that were touched by this?
    MX-M365N: more than 5 years old B&W, lease terminated and sold to us
    MX-5070N: more than 5 years old Color, lease terminated and sold to us
    MX-M3571: 2.5 years old B&W, still under lease

    The area is still not cleared for everybody here to enter, so I can't visually assess their state. I can still check the status of 2 via website (no warning status), but not the MX-M3571 (it might not be powered on, while the others are).

    Considering the possibility of soot entering the copiers when they where powered back on (but not used, just left on stand by), is there a protocol to follow to check if they can be used as usual? Would they need internal cleaning? Of course the exterior will be wiped clean, but I wonder if there will be damage, and if we should consider simply removing the 2 old copiers that aren't on lease anymore? The one on lease will be dealt by the lender (and/or insurance), I guess, so I won't do anything about it for now.
  • Gift
    Service Manager

    1,000+ Posts
    • Mar 2011
    • 2444

    #2
    Re: Advice needed on maintenance post smoke damage

    Hard to tell, I've inspected several cases with different results between total write off and just some cleaning efforts.

    If you open the trays and check the paper stacks you'll might see a lot or kind of no residues on the upper paper sheet and internal tray housing.
    I'd also remove the rear cover and check the PCBs since other things are to consider like the machines cooler fans,
    did they ran during the incident? Usually they should be off during sleep mode but some models just ran them slower.

    The DF probably needs cleaning in every case.

    I've also seen different kind of dirt - some was eay to remove with a little compressed air and "stretch-n-dust" cloth cleaning, other was kind of sticky.

    Comment

    • PacMusee
      Technician

      50+ Posts
      • Aug 2016
      • 51

      #3
      Re: Advice needed on maintenance post smoke damage

      I just got some bad news about the situation...

      Firemen still won't let us walk freely into the building, and it may take days (or even weeks) before we can even start the general cleaning process of the offices.
      All the units will most likely be written off because of the state they are in. We're still actually lucky overall, considering lives were lost mere feet away...

      Thanks anyway!

      Comment

      • Gift
        Service Manager

        1,000+ Posts
        • Mar 2011
        • 2444

        #4
        Re: Advice needed on maintenance post smoke damage

        Originally posted by PacMusee
        I just got some bad news about the situation...

        Firemen still won't let us walk freely into the building, and it may take days (or even weeks) before we can even start the general cleaning process of the offices.
        All the units will most likely be written off because of the state they are in. We're still actually lucky overall, considering lives were lost mere feet away...

        Thanks anyway!
        Oh shit and yes, loosing some stuff is nothing compared to loosing lives wich can't be replaced.

        Comment

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