Sharp mx m3551

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  • davebtech
    Trusted Tech

    100+ Posts
    • Apr 2015
    • 169

    Sharp mx m3551

    Machine panel freezes up ,no codes , prints go nowhere, must turn main power switch off/on.anyone run into this? Thanks Dave
  • lky1978
    Trusted Tech

    250+ Posts
    • Mar 2009
    • 474

    #2
    Re: Sharp mx m3551

    Originally posted by davebtech
    Machine panel freezes up ,no codes , prints go nowhere, must turn main power switch off/on.anyone run into this? Thanks Dave
    Unplug network cable and try. Network looping also can cause our sharp mfp hang / freeze

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    • ihatefinishers13
      Senior MFP Technician

      250+ Posts
      • Feb 2020
      • 429

      #3
      Re: Sharp mx m3551

      IP has likely been duplicated. Had a customer once put a new server in, and didn't realize they statically assigned it the same IP as one of their copiers.

      Another alternative is the port where the network cable is got messed up, or power is somehow crossed into it, confusing the MFP pwb.

      Either issue, unplug the network cable and see what happens.

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