Ng4400

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  • sck
    Technician
    • Mar 2009
    • 20

    #1

    Ng4400

    I get the error code Ng4400 on a mx-4501N when trying to scan to mail ..
    the error is not constant and can appear after a few hours.
    I cant seem to find anywhere what Ng440000 means besides that it is a network error.




    I have tried looking in the handy guides and service manuals...

    so anyone know where i can find a list over NGxxxxxx errors ?
    Last edited by sck; 05-05-2009, 07:32 AM.
  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3374

    #2
    I got a NG440000 error on a MXM550N when scanning to email and the doc feeder jammed. The screen showed 'communication error occurred - 2 pages were transmitted' (I had 3 pages to send). The job status showed 2 of 2 pages sent with the NG440000 error. I received 2 pages in Outlook with no error indication.???
    "You can't trust your eyes, if your mind is out of focus" --

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    • tmaged
      Owner/Service Manager

      Site Contributor
      1,000+ Posts
      • Oct 2008
      • 1858

      #3
      Do a packet capture with www.wireshark.org. You'll be able to see what's going on behind the scenes.
      My guess is gateway. It may be bouncing around inside the LAN looking for a way out before it times out. Here in the states, we can email the packet capture to Sharp's Network Focus Center for help.
      Hope that helps !
      -Tony
      www.dtios.com
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