ARC use driver issue

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  • TCS009
    Technician
    • Nov 2009
    • 21
    #1

    ARC use driver issue

    a customer is having trouble with an ARC 260, its connected via USe to a PC (running XP pro). the issue is when ever the machine is turned on it does the auto detect and install with the drivers so it keeps reinstalling them and the dlient ends up with half a dozen drivers all saved for the one machine. anyone have thoughts on why this keeps heppening?


    thanks
    Nick
    Tags: arc, driver, driver issue, issu, issue, laser printers, stalling, symptom, usb
    • TCS009
      Technician
      • Nov 2009
      • 21
      #2
      *sorry typo, connected via USB

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22995
          #3
          Does the customer consistently use the same USB port? If they choose a different port the printer will not be recognized and yes, create another driver.

          That would end when you had one driver for each USB port. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • OMD-227
              #4
              Ive seen this before with HP laser printers.

              This happens when the driver is not FULLY installed, and on each bootup, the connected PC wants to finish the install.

              I'd fully remove the current driver, restart the PC with the printer DISCONNECTED, install the latest version driver using the Setup icon (not the add printer wizard), then when it is finished, connect the USB port and let it finish the install as it needs.

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22995
                  #5
                  That's good to know. Thank you sir. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • OMD-227
                      #6
                      Yeah, I haven't seen it on a Sharp before, mainly because I cant remember one being connected to USB. But it is exactly the same situation and symptom as other printers on USB, that haven't had the driver fully installed, yet work perfectly fine.


                      A new, fresh, full driver install will fix this.

                        Comment

                        • TCS009
                          Technician
                          • Nov 2009
                          • 21
                          #7
                          ok thanks guys i shall give it a try reinstalling the driver. it just had me wondering because not many of our customers use the USB function when there is network.

                          thanks again, most helpful ^_^

                            Comment

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