I'm not sure if this is a calibration problem or not. The customer is complaining that the color print is coming out to shiny and you can feel it raised a little on the copy. Actually i can't feel it and it looks ok to me. I know on older machines, if you could feel the print you could adust the main charge down some and it would flatten out. I'm not sure where to go on this one.
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I know I should be ashamed of myself. Strangely though, I am not. -
Be prepared to buy some special tools and spend a good hour at least. You'll need a gray patch, and a SIT chart at least. It's been a few years for me. Wazza has got all that literature handy. Just be sure you want to get involved with a bear. You could get mauled. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^= -
Definately wasn't my choice.I know I should be ashamed of myself. Strangely though, I am not.Comment
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Raised print from a Bear is normal. Dont worry about it. Certain papers do this more than others I have found. Try some other brands of paper. Its not a calibration issue at all. Print out the PS and PCL test pages from the Fiery. You will see your calibration levels on there and see if anything is out of place.
The Bear generally has a shiny surface to all pages as it is a oil-based fuser. The 3 customers we have left with a Bear (and wont upgrade damn it), all love the fact the surface is glossy & shiny. If you want some documenation on this, let me know and i'll send it through, but you have nothing to worry about here. Sounds fine to me. Blackcat is right about the tools when performing adjustments. Without the Kodak Grayscale chart, it cannot be done. The machines we have left in this series all get left to me to do, so I'm still pretty current with them. If the internal test prints look fine, leave it. Dont mess with charge voltages. You will do more harm than good. I've tried several things like that over the years, its not worth it.
If the customer is still not happy, get a sample document and print it on an MX machine in your workshop/showroom. Take the sample pages back to the customer and show them the differences. let them pick..... you might get a new machine sale out of it!Comment
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