MX 3501N - Sends old Adobe instruction cover sheet with all I-Fax

[Guest]

When we send using the I-Fax or Email and enter anything into the subject line manually, a cover sheet is inserted explaining that the document is in Adobe PDF form. It is referring to Adobe 4.0 so it must be very old. We need to stop having this additional sheet inserted to all of our sent documents.

Could not find any control or file added for this in the administrator settings.

Would appreciate your help.

[tmaged]

Without having a machine handy, I can only tell you it's in the web page, I believe under the image send settings.

[Steve E]

Thanks tmaged, but I just cannot seem to find it after a complete line-by-line read on the web page. Nothing I can see on the image settings or I fax page detail. Unless something there isn't marked relative to sending this Adobe explaintion or file. Hmmmm???

[OMD-227]

I just want to clear something up....

Are you using the copier to send these emails from, or is the copier printing the received email? Your opening line is a little confusing.

I say this because when using the copier with Email Print Settings activated, if the received email coming into the copier has Control Commands attached in the body of the email, you will get a cover page if the settings for cover page are valid.
Basically, just make sure that there is nothing like FILE TYPE=PDF or LANGUAGE=PDF anywhere within the body of the email.

If the copier is the sending device and the other end is receiving a cover page as well, then the setting is there somewhere in system settings. I'll also have a look later on a machine.

[Steve E]

Thanks wazza.

The attached Adobe instruction only occurs when sending directly from the copier, not when receiving, and only when a subject is entered in to the outgoing email or I fax.

It occurs in the following process:

send image
send settings
subject (here we enter what is neccessary, usually a 10 digit #)<<< This is the step, when used, adds the extra Adobe sheet
ok
address
to
send

The additional sheet has the machines email and a long paragraph describing what a Adobe and a PDF format is.

Hope this helps.

[OMD-227]

A long shot, but confirm that 'Pre Setting Mail Signature' is not ticked in system settings, scan settings.


Still looking..............................