Office 2007

[glewisme]

Has anyone else experienced this issue? When trying to print to the bypass tray it will not pull paper from the bypass. We defaulted MS office word 2007 to the bypass tray,and it still doesn't take paper from the bypass. It has happened in numerous accounts. I have had this issue on the Mx2600 thru 5001 mostly. I know it's a glitch or setting in word cause everything else prints fine .

[bilyahn]

Have had issues with Word 2007 printing from the bypass but only as it applies to envelopes. Still haven't got that figured out! Do they have Service Pack 2 installed? That is a must have for Office 2007 as there are all kind of issues with it.

Good luck.

Bil

[glewisme]

I'll have to check what service pack they're running, but they can't run cardstock or anything from Office 2007 to the bypass. This is an issue for us at numerous accounts.

[divad2k1]

Not sure if this can help you but its worth a try.

The printer settings are ignored when you print a Word document

What i understand is you have to modify the page setup of your word document.

[The Otrain]

That's it. Sometimes it will also have an issue with Outlook 2007.

[glewisme]

I understand that Word overrides the drivers settings;but when I manually change the default paper tray settings in word to the bypass tray,it refuses to pull from the bypass instead it pulls from tray 1. I even had their national IT head mess with all the settings in the word doc ,and default settings and still the same issues!

[mansart]

If you create a new document does this still happen? Will other apps pull from bypass?

[efe311]

I TELL U SOME THING TURN ON TH MC.
Tray setup
(1) Simulation setup
Change the tray setting in the "system setting" mode. If "Disabling
of Tray Settings" has been enabled in the system settings (administrator),
the tray settings (except for the bypass tray) cannot be configured.
1) Press the [SYSTEM SETTINGS] key.
2) Touch the [Paper Tray Settings] key.
3) Touch the [Paper Tray Settings] key to configure the settings.
These settings specify the paper type, paper size, and functions
allowed for each paper tray. When the [Tray Settings] key
is touched, a list appears showing the trays and the current
settings.
4) Touch the [Change] key in the above screen to change the settings.
The following settings can be configured.
(2) Tray size setup
1) Pull out the paper tray.
Gently pull the tray out until it stops.
If paper remains in the tray, remove it.
2) Adjust the guide plates A and B by squeezing their lock levers
and sliding them to match the vertical and horizontal dimensions
of the paper to be loaded.
The guide plates A and B are slidable. Slide each guide plate
while squeezing its lock lever.
1
2 1
LOGOUT
HOME
IMAGE SEND
JOB STATUS PRINT
READY
DATA
DATA
LINE
SYSTEM
SETTINGS
Item Description
Type Select the type of paper that is loaded in the tray.
The paper types that can be selected vary by paper
tray.
Size Select the paper size from the list. The paper sizes
that can be selected vary by tray. The sizes that
can be selected may also be restricted by the paper
type selected above.
If the desired size does not appear in the list, select
[Custom Size] and directly enter the size (only for
the bypass tray).
Feeding Approved
Job
Select the modes that can be used. If there is a
function that you do not wish to be used with the
selected tray, disable the function. When the "Type"
is other than plain paper, recycled paper, colored
paper, or a user type, [Fax] and [Internet Fax]
cannot be selected.
B

[efe311]

U can enable or disable evry casset for print , copy or or fax
i post u the setting fron the maneual service

[glewisme]

They are all enabled the machines print all day long out of the bypass unless, it's a MS Office Word 2007 document. I've encountered this in more than one account! Other apps print to the bypass just fine!

[freginold]

had this same problem. customer could print to bypass in Word 2007 but not Outlook. But by selecting the bypass tray in page setup when you go to print instead of in properties, the bypass worked fine.