Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

[ppiphome]

Hi all, hope someone can help. I have the above scanner and the demo scanning was activated. Now we have used up all the scanning. I am receiving the message "Scanner kit not installed". When connecting using a browser and going into Network scanning - then setup I receive a red error "ERROR[936]: Scanning feature is not enabled"

I have called out our third party support and the guy hasnt got a clue. Tried ringing Sharp and they are useless as far as support is concerned!

I have read that I should re-enter the machine serial before I can enter the scanner product key which I received but have not yet used!

Is there a way to re-enable the scanning? What do I need to do?

I would imagine all modern Sharp scanners to work using the same setup??

Cheers and thanks in advance
Phil

[lky1978]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

u need to purchase from sharp mx-nsx1 scanner kit, of coz u need to give the copier serial no. to get the product key

[johnbla]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

IF you have the Scanner Product key for that machine...

Enter Key Operator mode on the MFP Operation Panel and input the Activation key in Product Key – NSX or Scanner Expansion Kit, then Power cycle the Copier...... activation is now complete.

Sharp UK will only provide Technical Support to Authorized Dealers and Sharp Qualified Engineers, your 'Third Party Support' is obviously neither....

You will then need to configure the Scanning options...ensure that you are using a 'static IP address for the machine and the SC2 port if you an not using USB.

I do hope you have a Maintenance contract with someone.....

[ppiphome]

[igi]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

hi you need to instal memmory then you will see scanning activation bar
good luck

[ppiphome]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

Thanks for that. Will look into the memory ASAP.

Cheers
PHil

[ppiphome]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

I have checked the memory using a browser to connect and it states "memory and storage installed" = 64MB RAM. Not sure if memory is the problem unless I need more!?!

Thanks again!

[igi]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

hi see attach
good luck

[igi]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

hoi minimum 128 is neded
good luck

[ppiphome]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

Hi Igi, I didnt realise it needed 128 because the scanner trial period worked fine, I assumed that it should just work!

Cheers
Phil

[igi]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

hi yes i know trial is free and no memory neded
proper activation memory neded,go figure
thats why we say japanise sense of humor
good luck

[ppiphome]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

Hi igi.

Just removed the back panel, theres no memory in the slot which is shown on the diagram you sent. Will have to find out the make of the RAM and order some.

Thanks a lot for your help, was totally stumped with this one!

[igi]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

* Memory can be added by installing a commercially available 128 MB or 256 MB memory module (144-pin SDRAM

SODIMM).
good luck

[ppiphome]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

Hi igi.

You were spot on, put 128MB RAM and the scanner kit is now there under product key. The only issue is now it will not accept the key I have and this is the first time I have ever used it.

Not sure how to go about getting another key.

Thanks
Phil

[igi]

Re: Sharp MX-M310 Scanner error 936 - Scanning feature is not enabled

hi turn off the demo simulation and try again
good luck