MX-5001N Screen slow to respomd

[Dustin(WOP)]

Hello all
I have a weird one for you wizards out there. I have an MX-5001N that when you touch anything on the screen or buttons on the copier display panel, it takes awhile (approx. 30 sec)for the copier to deicide to do it. For instantace you are in copy mode and push image send, could go right to it or it could wait the 30 sec to go to it. Same thing if you try to push in number of copies. I have it traced down to the ethernet plug to the MFP. When you unplug the cable all works fine, no hesitation at all, was even able to get into sims. Plug the network cable back in and the display slows down again. Just to throw another wrench into it, I can not get on to the web page of the copier. It might go to the front page, or may not, but even when it will, when you go to click on anything within the webpage it times out and can't get to it.
I have reset the NIC and updated the firmware. I think my next guess will be the MFP board? Unless anyone else has experienced this and can help me out on this one. Thanks!! and happy fixing!

[mojorolla]

Re: MX-5001N Screen slow to respomd

Have you changed the speed of the NIC card?

Enter Simulation 55-03 and select Soft Switch 6.
Set SW 6-1 and SW6-4 to 1.

The Gigabit speed setting in SW6 would appear as shown below:

SW No. : 6
DATA : 1 0 0 1 0 0 0 0
1 2 3 4 5 6 7 8

SW6-1 Auto-Negotiation
0 = Enabled
1 = Disabled
SW6-2: Link Speed (when Auto-Negotiation is Disabled)
0 = 100Base TX
1 = 10Base T
SW6-3: Duplex Mode (when Auto-Negotiation is Disabled)
0 = Full
1 = Half
SW6-4: Gigabit Speed (when Auto-Negotiation is Disabled)
0 = 100Base-TX
1 = 1000Base-T
We had the same thing on a 4101. Hope it helps.

[Dustin(WOP)]

Re: MX-5001N Screen slow to respomd

Thanks for the quick response! I will give that a try and let you know how it turns out.

[tmaged]

Re: MX-5001N Screen slow to respomd

I've had it on an MX-2700N. It was a virus or something dumping data to the MFP port. Don't replace anything on the machine. Have them fix their network.
Try plugging your laptop in directly.

[Dustin(WOP)]

Re: MX-5001N Screen slow to respomd

The thing that I do not understand is that there is another MX-5001N down the hall, and it is not having any issues...Does that spark any ideas? Thanks again!

[mojorolla]

Re: MX-5001N Screen slow to respomd

I would go with tmaged suggestion. With a laptop and crossover cable, you are 100% certain that the NIC card is functional. If you can get into the web page and print to it, it is not the NIC card.

[Dustin(WOP)]

Re: MX-5001N Screen slow to respomd

You guys were right again. Some thing is really messed up on thier network. Both copiers doing the sme thing now. Hooked up with cross over cable and no problem printing or gettting to web page. They tried to tell me that the copiers were making thier network slow as well. I unplugged both and the network was still really speratic. I think they are having a router problem some where as they have about 8 wireless routers throughout their building and on DHCP. I think something is trying to get an address from a router and the router can not give it out and there is an IP conflict some where along the line. Anyway, told thier IT guy and he is looking into possible issues. Thanks for all your help guys!!!

[mojorolla]

Re: MX-5001N Screen slow to respomd

First off, thanks for posting a resolution. So many of these threads lack that. It is also nice to prove to a customer that it is THEIR network causing the issue and not the machine. Sounds like someone was hacked...

[yousaf]

MX-5001N how to change administrator password

hi
can u plz tell me how to change the MX-50001N administrator password. and other thing is there is any option to disable the HDD bcause i want that when i scan or print it will not save to the hard drive. can u plz write me the detale or send me any file that could help me
thanks
knight