ar 550

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  • bonnie750
    Trusted Tech

    250+ Posts
    • Nov 2007
    • 302
    #1

    ar 550

    Customer has emailed a scan of this problem and i haven't been to see it yet but it sounds/looks like a strange one.

    single sided copies are fine but when duplexing both sides are overtoned to the extent that the toner seems
    to bleed through the paper. The machine had 250k on after refurb. I'm thinking transfer problem but open to ideas
    before I drive to customer which is a long way out.
    any input will be useful

    Bill
    Tags: 550, copies, customer, open, paper, scan, toner, transfer
    • JustManuals
      Field Supervisor

      5,000+ Posts
      • Jan 2006
      • 9919
      #2
      Re: ar 550

      This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from

      Just Manuals ~ The Internet's largest selection of manuals ~ Instant Downloads

      Paul@justmanuals.com

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22743
          #3
          Re: ar 550

          Just to clarify: Is this a AR-M550N, AR-M550U, or FO-DC550.
          There's a small difference of 50cpm and 450#. Our dispatchers never seemed to think it made any difference. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • bilyahn
              Service Manager

              1,000+ Posts
              • Dec 2006
              • 1455
              #4
              Re: ar 550

              Actually a common problem with these. When doing 2-2 sided the image will bleed through but not when doing 1-2 sided or single sided. That's why the newer models have the top and bottom scanners offset. Check your 46-2 auto settings and make sure they are set to 50 or less. If they are above 50 that can cause it. You can do a white reference calibration and make sure your ROM version is current also. I have seen it also caused by the scan cnt pwb but that was only 1 case.

              Good luck.

              Bil

                Comment

                • bonnie750
                  Trusted Tech

                  250+ Posts
                  • Nov 2007
                  • 302
                  #5
                  Re: ar 550

                  Hello

                  apologies blackcat its an arm550. Bilyahn, yeah i've heard it's sometimes an issue on these. I'm going there monday or tues and i'll post my findings


                  Thanks
                  Bill

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