weird, no ftp option

[redserv]

hi guys got another weird problem, customer says they want to scan to FTP, so the went to address book on the web page, tried adding someone and when he got to the pull-down menu that says network, email, desktop etc... he DONT see FTP option, its weird, i have gone on another MXM363N and have seen the option to scan to FTP on that mfp, so i am stumped, please tell me someone has seen this prob before, hope you can help thanks in advance.

[Akitu]

Re: weird, no ftp option

Is the firmware up to date?

[redserv]

Re: weird, no ftp option

i doubt it very much, i was also thinking to try that next, just wanted to know if anyone here i have seen that before.

[mojorolla]

Re: weird, no ftp option

Image Send Settings > Operation Settings > Disable Registration Setting. You can enable and disable creating new addresses from the web page or machine. There is also a setting to disable certain address types. You could see if FTP is an option at the machine. Also check your rights in the user group of which you are logged in.

[redserv]

Re: weird, no ftp option

hey mojo, thanks for the response, i called up the I.T. Dept of my client and kinda gave them some phone support, everything seem ok under Disable/enable settings "FTP" was checked, this TT-20212 Bulletin is exactly what i am doing, but for some reason i dont see FTP as an option when setting up, i am at a total lost

[wtroll]

Re: weird, no ftp option

Hi,
make a safety backup of the MX-M363N (without ftp opt.) using "cloning" & "arch. backup" tools.
After that, try to upload the MX-M363N (with ftp opt.) configuration.
Regards

[redserv]

Re: weird, no ftp option

ok guys i got a solution to my problem from system settings/enable-Disable settings, ftp was not checked to show up in address book, thanks a mil to all you guys that helped me out , appreciate it

[mojorolla]

Re: weird, no ftp option

Glad to help!