ADF Response Time

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  • Horologydoc
    Technician

    Site Contributor
    50+ Posts
    • Jun 2011
    • 61

    #1

    ADF Response Time

    I have an odd one. I have a customer that is complaining about the response time from between when she puts the paper in the ADF and when she can push the start key to copy(key turns green). She is stating that it is too slow for her needs.
    I looked through my sims and don't see anything that would remotely make that faster. The sales guy is trying to put in a 1 gig memory upgrade but, I have a feeling that won't help this at all.
    One of the other techs was saying something about Toshiba having a auto single feed mode that the customer could turn on and it would feed from the ADF without having to hit the start key. I can't find anything similar to that in special modes.
    This is a MX-3110N btw.
    Any help or ideas on how to speed up the initial time or any mode that I can show her would be much appreciated.
  • DavePo
    Trusted Tech

    250+ Posts
    • Jul 2008
    • 303

    #2
    Re: ADF Response Time

    It sounds to me like somebody is just to damn impatient. Or maybe needs to lay off the caffeine.

    Comment

    • wtroll
      Technician

      50+ Posts
      • May 2008
      • 85

      #3
      Re: ADF Response Time

      Hi,
      I know this problem, you need to upgrade firmware to ver.04.02.G1.
      Regards

      Comment

      • mojorolla
        The Wolf

        2,500+ Posts
        • Jan 2010
        • 2583

        #4
        Re: ADF Response Time

        Originally posted by wtroll
        Hi,
        I know this problem, you need to upgrade firmware to ver.04.02.G1.
        Regards
        Agreed. Firmware should fix this.
        Failing to plan is planning to fail!!!

        Comment

        • Horologydoc
          Technician

          Site Contributor
          50+ Posts
          • Jun 2011
          • 61

          #5
          Re: ADF Response Time

          Appreciate the feedback guys. Checked the firmware today and it is up to date as of the 10/20/2011 update. I know she's being picky was just putting out feelers for anything creative to solve her "issue."

          Comment

          • mojorolla
            The Wolf

            2,500+ Posts
            • Jan 2010
            • 2583

            #6
            Re: ADF Response Time

            A green icon will appear on the display the moment the documents are detected. Simply tell the customer they must wait until this icon appears before pressing the start key.

            Failing to plan is planning to fail!!!

            Comment

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