Developer low message

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  • Dustin(WOP)
    Trusted Tech

    100+ Posts
    • Apr 2009
    • 223
    #1

    Developer low message

    Hello all
    I have a customer using one of our MX-2300N with postscript added. Their IT people are saying that when they go to print from MAC OS, the pdriver says that the Developer is low, OPC drum life over, and waste toner/ink container full. There is no Maint. codes on the machine, or low toners but they are still getting the message. Anyone ever seen an issue like this? I am not at all a MAC person but do know the ins and outs of windows. Thanks for any help you can give!! Have a Happy Thanksgiving!!!
    Tags: codes, customer, drum, ink, issue, low, mac, postscript, print, toner
    • Akitu
      Legendary Frost Spec Tech

      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2595
      #2
      Re: Developer low message

      Not having dealt with Macs before, I can't say with any certainty. However, it is still at base level, a computer. All the basics have been checked over? They have the correct driver installed, have they tried reinstalling the driver?

      Always helps to have a starting point!
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • Dustin(WOP)
          Trusted Tech

          100+ Posts
          • Apr 2009
          • 223
          #3
          Re: Developer low message

          They have reinstalled drivers 3 times, with no luck and using sharp PS_PPD drivers.

            Comment

            • Silvertoast
              Trusted Tech

              250+ Posts
              • Feb 2010
              • 270
              #4
              Re: Developer low message

              some of the maintance codes on this series of machine, arent seen under copy mode, if u hit the image send button on the copier the codes will show there.

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                • Akitu
                  Legendary Frost Spec Tech

                  Site Contributor
                  2,500+ Posts
                  • Oct 2010
                  • 2595
                  #5
                  Cthulhu for president! Why settle for the lesser evil?

                    Comment

                    • Dustin(WOP)
                      Trusted Tech

                      100+ Posts
                      • Apr 2009
                      • 223
                      #6
                      Re: Developer low message

                      Do you know the bulletin number by chance I am unable to find which bulletin you are referencing. Thanks

                        Comment

                        • Akitu
                          Legendary Frost Spec Tech

                          Site Contributor
                          2,500+ Posts
                          • Oct 2010
                          • 2595
                          #7
                          Re: Developer low message

                          Tech tip 1508 is the number, may potentially be limited to Sharp Canada however.

                          TIP1508.PDF

                          Attached for convenience.
                          Cthulhu for president! Why settle for the lesser evil?

                            Comment

                            • Nachoman4life
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Oct 2007
                              • 212
                              #8
                              Re: Developer low message

                              They mentioned this at the dealer roundtable in Neb. Its a fault in mac os. Haven't tried the above fix though.
                              Where the heck is my spring hook?

                                Comment

                                • blackcat4866
                                  Master Of The Obvious

                                  Site Contributor
                                  10,000+ Posts
                                  • Jul 2007
                                  • 22993
                                  #9
                                  Re: Developer low message

                                  There may be some sort of error messages, but I'm doubting the 100% accuracy of these messages.

                                  For one thing, there is no "Developer is Low" message on any MFP I have ever encountered. For another, an electrostatic photocopier does not use "ink" and would never say so in an error message.

                                  I think I'd start by gathering some accurate observations. =^..^=
                                  If you'd like a serious answer to your request:
                                  1) demonstrate that you've read the manual
                                  2) demonstrate that you made some attempt to fix it.
                                  3) if you're going to ask about jams include the jam code.
                                  4) if you're going to ask about an error code include the error code.
                                  5) You are the person onsite. Only you can make observations.

                                  blackcat: Master Of The Obvious =^..^=

                                    Comment

                                    • Dustin(WOP)
                                      Trusted Tech

                                      100+ Posts
                                      • Apr 2009
                                      • 223
                                      #10
                                      Re: Developer low message

                                      Thanks nachoman, now that you mention that, I looked through my notes and saw that was mentioned. Thanks for the help!!

                                        Comment

                                        • Dark Helmet
                                          Senior Tech

                                          Site Contributor
                                          500+ Posts
                                          • May 2009
                                          • 835
                                          #11
                                          Re: Developer low message

                                          Check that TIP Akitu posted. MAC did a update to their OS which in result fraked up the Sharp Driver support about a 6 months ago. It had something to do with M codes and such.

                                          A friend emailed me this.

                                          'Developer is empty / OPC drum is end of life' message displayed on a Apple Mac is a problem with Apple's latest OS update (update to OS 10.6.8) and is NOT a machine issue.
                                          Customer should be advised as such.

                                          Below is a work-around, and is not a permanent fix. It will disable any reporting of consumable levels such as toner to the printer driver, and automatic detection of printer driver when adding printer in Apple MAC.

                                          On the machine webpage, Select SECURITY SETTINGS, then PORT CONTROL, find the SNMPD option, and change the value next to it to DISABLE. Press SUBMIT
                                          Reboot the machine and client will need to re-install driver on the Apple Mac's only.

                                          A permanent fix will need to be sourced from Apple in the form of a OS update and at this stage, there is no ETA.
                                          Evil will always triumph because good is dumb.

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