Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2600

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  • pommyboy
    • Mar 2025
    #1

    Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2600

    Hi,

    I am having an issue with the network scanner tool.

    I have several customers who in the last month have errors using the network scanning tool. For no reason at all they are coming up with a "selected servers not found" message. The network tool can auto detect the copier and is updating the profiles so there is communication there.

    All of these copiers have been working well for a long period and have suddenly stopped. I have got one of them working by un-installing Microsoft live.

    I know its not the copier as i can scan to my laptop everytime and scan to email / folder is working fine. I have reinstalled the profiles and the programs on the pc's too.

    Has Microsoft updated anything? Have they beefed up the FTP security? Is anyone else having this problem?

    20 questions I know but im getting more and more customers failing each week

    Thanks in advance

    Rich
    Tags: ftp, scan, scanning, sharp, sharpdesk
    • bilyahn
      Service Manager

      1,000+ Posts
      • Dec 2006
      • 1462
      #2
      Re: Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2

      Are you using ver 3.3? Having to upgrade a lot of my older versions of Sharpdesk to fix various problems. 3.3 seems to take care of all of them so far!

      Good luck.

      Bil

        Comment

        • mojorolla
          The Wolf

          2,500+ Posts
          • Jan 2010
          • 2562
          #3
          Re: Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2

          As bilyahn suggested, upgrade to version 3.3. If the destination PC have Windows Live Essentials installed on them, it will knock out scanning.

          Failing to plan is planning to fail!!!

            Comment

            • tmaged
              Owner/Service Manager

              Site Contributor
              1,000+ Posts
              • Oct 2008
              • 1850
              #4
              Re: Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2

              If the NST sends the MFP an updated profile, it's got to be firewall not allowing the scan back in. On any machine that is capable of scanning to folder, etc., I try not to use Sharpdesk.
              Hope that helps !
              -Tony
              www.dtios.com
              Become a fan on Facebook

                Comment

                • DINGO
                  Senior Tech

                  500+ Posts
                  • Nov 2007
                  • 661
                  #5
                  Re: Scanning using sharpdesk / network scanner tool on Colour range MX2700 MX2301 MX2

                  Hi,
                  I think that your issue was caused by same software updated.
                  Pay atention because this pcs must has some program/so, in comom.

                  I have a simililar issue, and in my case was,every pcs with windows XP sp3 updated, and eset smart securyti antiviruys, the sharpdesk do not work.

                  good look

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