Ar-201 with f5-02 code after changing fuser asm.

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  • axyun
    Service Manager

    Site Contributor
    1,000+ Posts
    • Aug 2007
    • 1323
    #1

    Ar-201 with f5-02 code after changing fuser asm.

    Customer damaged lower fuser guide which holds gate when removing jam so decided to get new fuser (duntw0037RS37). After changing fuser ran a copy and front edge of paper jammed below registration sensor and I noticed an f5 code on display. The subcode was 02. This code is associated with copy lamp unit. I have seen it before when the lamp unit stutters back and forth but this time it moves out steadily and light is on. Perhaps voltage to lamp not right. I thought maybe it had something to do with new fuser and that it was drawing more power than normal but got same result after putting back old fuser.
    I don't remember testing before starting service before which I normally do. When I went to remove screws from platen guides they were all off including one for left upper cover. I asked customer if someone else other than myself had been working on machine. This would be highly unusual as customer has contract and gets prompt service from me. Customer said that I had left the screws off last time i was there. and customer had 4 screws in an ashtray. I readily accepted customer's remark but started thinking on my way back to my place.
    You know that when you put the glass and guides back on that it is automatic to put the screws on right away unless you are having an optical problem and don't want to keep putting screws in and out until optical problem is solved. Also the fact that there was an F5-02 code really has me going.
    I want to find out if someone else actually took glass off but am need to be prudent as I service about 6 machines for customer and 4 are under contract.
    I still need to figure out what is causing the f5-02 code. It was mid afternoon and I had to leave as there was another call I had to get to and if I needed something to replace on the AR-201 I did not have it with me anyway. It seems like it may be a voltage or drive problem as scanner will stop at different times in cycle. Sometimes immediately after starting out and sometimes after scanning document. Any input is very much appreciated. I have in stock whatever i would need. Frank
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    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22743
      #2
      Re: Ar-201 with f5-02 code after changing fuser asm.

      This machine uses a Xenon lamp. I have only replaced a few Xenon lamps over the years, usually on Cougar series. I've never seen one burn out entirely. The ones that failed started to flicker during the scan. Unlike halogen lamps, they are not harmed by finger oil. If it is physically broken, the customer probably broke it. If the lamp or inverter is unplugged, the customer probably did that too. If the lamp cable is cracked or shorting to the frame, it's probably a coincidence that the customer was in there. If the lamp is not lighting due to electrical failure of the lamp or inverter, it's probably a coincidence that the customer was in there fishing around.

      Does that help?

      I would hold my ground about always assembling a machine when finished. The customer should get the idea that you know they were fiddling in there and bear some responsibility. It's totally unrelated to the fuser. Just be cautious about how you discuss it. Screws just don't all fall out at the same time ... =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • bilyahn
          Service Manager

          1,000+ Posts
          • Dec 2006
          • 1455
          #3
          Re: Ar-201 with f5-02 code after changing fuser asm.

          Seems like the customer likes to mess with the machine more than is acceptable if they also broke the fuser guide (coincidence??)! I agree with blackcat especially as you have other machines in that area that are under maintenance. Also if they had the back off check the connector on the MCU board, they may have done something there to cause this issue, specifically CN2 which should be the CCD conection to the board.

          Good luck.

          Bil

            Comment

            • blackcat4866
              Master Of The Obvious

              Site Contributor
              10,000+ Posts
              • Jul 2007
              • 22743
              #4
              Re: Ar-201 with f5-02 code after changing fuser asm.

              Don't forget to perform the sim 14 to clear the error.
              My psychic prediction is a cracked lamp cable, just a coincidence.
              =^..^=
              If you'd like a serious answer to your request:
              1) demonstrate that you've read the manual
              2) demonstrate that you made some attempt to fix it.
              3) if you're going to ask about jams include the jam code.
              4) if you're going to ask about an error code include the error code.
              5) You are the person onsite. Only you can make observations.

              blackcat: Master Of The Obvious =^..^=

                Comment

                • axyun
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Aug 2007
                  • 1323
                  #5
                  Re: Ar-201 with f5-02 code after changing fuser asm.

                  Thanks David + Bil. The lamp has actually been coming on but the f5-02 code comes on and the scanner stops wherever it is. Also the machine resets itself with on/off sequence as it goes into ready and only goes into f5-02 after start button is pressed.
                  The thing that is confusing me is I would never have suspected that this customer would remove screws from top . There are usually only 2 women in this particular office. I checked previous service slips and was there mid January for 3" line at top . I cleaned the optics. So there is the possibility that I did not put the screws back to run a test and make sure the line was gone. Perhaps I for got to put screws back as I usually put them on right after cleaning optics .
                  It is so surprising to me that I got the f5-02 after changing fuser and was thinking it was a voltage problem. I will let you know what happens tomorrow after troubleshooting problem. Maybe the girls did not want a new few but prefer a new machine. Just joking. Frank

                  PS.. Hey David...why is it when you cross my path i get good luck instead of bad. Are you the "white" cat of the family?

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22743
                      #6
                      Re: Ar-201 with f5-02 code after changing fuser asm.

                      Originally posted by axyun
                      ... PS.. Hey David...why is it when you cross my path i get good luck instead of bad. Are you the "white" cat of the family?
                      It hasn't exactly worked that way for me. Perhaps it's form of karma: Bad luck for me translates into good luck for another.

                      I like you're use of the black sheep and black cat analogies, in one sentence. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • axyun
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Aug 2007
                          • 1323
                          #7
                          Re: Ar-201 with f5-02 code after changing fuser asm.

                          I cleaned all mirrors and front of lens and rails and the f5-02 disappeared. Then I got e7-04 codes. I cleaned the slit glass and the whitI have to go back there tomorow and check it out again. Franke pieces were intact. I put white paper on underside to make sure. Still e7-04. I swapped adf/w harness. No good. I did a lens adjustment. When I finished i was only a 1/8 turn from where i started which did not make me feel good even though the e7-04 stopped.
                          Customer called today to say e7-04 is back.

                            Comment

                            • blackcat4866
                              Master Of The Obvious

                              Site Contributor
                              10,000+ Posts
                              • Jul 2007
                              • 22743
                              #8
                              Re: Ar-201 with f5-02 code after changing fuser asm.

                              It is the CCD that detects the lamp intensity (F5-02) ... and the white reference (E7-04). I've never come across a bad CCD but it could happen. Start by re-seating all the connectors in the CCD circuit. =^..^=
                              If you'd like a serious answer to your request:
                              1) demonstrate that you've read the manual
                              2) demonstrate that you made some attempt to fix it.
                              3) if you're going to ask about jams include the jam code.
                              4) if you're going to ask about an error code include the error code.
                              5) You are the person onsite. Only you can make observations.

                              blackcat: Master Of The Obvious =^..^=

                                Comment

                                • axyun
                                  Service Manager

                                  Site Contributor
                                  1,000+ Posts
                                  • Aug 2007
                                  • 1323
                                  #9
                                  Re: Ar-201 with f5-02 code after changing fuser asm.

                                  Thanks David. I had some info on the lens adjustment so that you are 1/4 clockwise turns on adjustment screw and after each turn replace cover and turn on machine. Keep doing until f5 02 error keeping track of how many turns until code. Then go back counter-clockwise 1/4 turns until f5 02 again. Adjust screw so midway between f5 02 codes.
                                  I went back today and advanced the scanner unit and #2/3 mirror unit as far as they would go and the #2/3 mirror unit was short of the stopper plates by about a half inch. After loosening the the wire fixing screws and adjusting the position of the copy lamp unit so that the #2/3 mirror unit could advance to stopper plates I was able to make copies without the e7 04.
                                  If this didn't work I would have gone to connectors but since I never disconnected anything but the fuser unit I wanted to try the optical unit first. e7 04 codes are a pain. You are never sure they are going to stay away unless it's an obvious detached white sheet on slit plate.

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22743
                                      #10
                                      Re: Ar-201 with f5-02 code after changing fuser asm.

                                      I hope it holds for you. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

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