MX3501N not printing

[redserv]

heya guys i am having a strange one here,client told me about 2 weeks ago when they tried to print PDF'S from there pc, nothing happens, it just says Ripping and it doesn't print, while checking on that problem they told me it just stopped printing, so they cant print anything, i payed a visit today reset nic, cleared all memory jobs, still no luck,so i got another nic from another MX3501N and the same thing happened the data light on the op panel dont even come on, i took my laptop hooked it up to the MFP directly still nothing is printing, i just getting "printing Error" when i check the queue, i can Ping the Mfp both at the pc as well as the MFP ping, but it wont print, i swapped memory modules, etc. Can someone help me here, please?Thanks again guys, EDIT:firmware is updated to the latest.

[Dark Helmet]

Re: MX3501N not printing

Any maintenance codes showing?

Is user authentication enabled?

[redserv]

Re: MX3501N not printing

dont think i saw any maintainance codes will check again, i saw however that the MFP needed cyan and magenta toner, and simulation 26-38 was set to continue printing even when there is a maintainance,need to take a closer look at this problem today, it got me puzzled

[colgrimes]

Re: MX3501N not printing

dont think i saw any maintainance codes will check again, i saw however that the MFP needed cyan and magenta toner, and simulation 26-38 was set to continue printing even when there is a maintainance,need to take a closer look at this problem today, it got me puzzled

If there has recently been a "maintenance required" message on the machine it may be "offline."

two things to check:
1. in the control panel, printers menu, right click on the sharp and make sure you dont see the "use printer online." it should say "use printer offline"
2. if the printer says "offline" instead of ready next to it then go into the properties of the driver, go to the ports tab, click configure port, then uncheck the box that says "SNMP status enables" or something to that effect. it should go from offline to ready.

Hope this helps.

-colgrimes
Skelton Business Equipment Houston Copiers

[redserv]

Re: MX3501N not printing

think i found what the problem was, as i said previously the MFP needed Magenta toner, i hooked up my laptop again today on the MFP and noticed that when i tried printing in color, because there was no magenta toner it wont print, when i did a black print it worked,i found out the info in job status and concluded why it wont print, it was beyond me why it wont print, sometime its the little things that we take for granted are the issues,thanks for everyone's help appreciate it.