Hello,
our client has a Sharp MX-M 160d, which worked perfectly under Windows XP.
Now there is an new Notebook with Windows 7-64 bit... we install the newest drivers and software and all is working fine including Sharpdesk and Button Manager (after changing registry like it was recommended by Sharp Support here in another thread)
But scanning does work sometimes and in most cases it does not.
We scanned 6 sites in different formats (tiff, jpg, pdf) and using different ways (sharpdesk, button manager, windows scanner)
The result was:
Sometimes we got four black sites and two correct sites, sometimes only one site was correct and the others black, sometimes all six sites were black.
Once or twice we got six sites with correct result.
All this seemed to be independent from way of scanning or format of the file.
Has anyone an idea what has to be done?
Thanks a lot.
our client has a Sharp MX-M 160d, which worked perfectly under Windows XP.
Now there is an new Notebook with Windows 7-64 bit... we install the newest drivers and software and all is working fine including Sharpdesk and Button Manager (after changing registry like it was recommended by Sharp Support here in another thread)
But scanning does work sometimes and in most cases it does not.
We scanned 6 sites in different formats (tiff, jpg, pdf) and using different ways (sharpdesk, button manager, windows scanner)
The result was:
Sometimes we got four black sites and two correct sites, sometimes only one site was correct and the others black, sometimes all six sites were black.
Once or twice we got six sites with correct result.
All this seemed to be independent from way of scanning or format of the file.
Has anyone an idea what has to be done?
Thanks a lot.
Comment