Ar m700 shuts off

[pontiac]

New one on us, copier warms up as normal but as soon as the data light on control panel blinks it shuts down and powers back on. No error codes. If i leave network unpluged from copier it stays on and you can copy. I i swapped nick card and same problem. ANY IDEAS? THANKS.

[JustManuals]

Re: Ar m700 shuts off

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[Akitu]

Re: Ar m700 shuts off

Clear print queue and reseat HDD. I believe I may have had something similar with an ARM550N.

If not those then you might be looking at a fault in the power line or the boards.

[lky1978]

Agree with akitu said. I faced same problem with ar-m451n, try to cancell all ur clients printing job im their pc. Possible got some error during spooling the data and made the mfp fail to decode the data. So restart and restart again.

[pontiac]

Re: Ar m700 shuts off

Thanks for replys. I will try that and get back to you if you think of anything else please let me know.

[igi]

Re: Ar m700 shuts off

Hi

also please check the firmware 4.04 or higher

[pontiac]

Re: Ar m700 shuts off

I went and cleared the queue,reset the HD and still had the issue. I then replaced the HD and still the same. We then connected a laptop with crossover and it prints fine. We also tried connecting the network cable from a Dell printer that they use in the same room and it also shut the copier off. Any ideas? Thanks

[ZOOTECH]

Re: Ar m700 shuts off

I went and cleared the queue,reset the HD and still had the issue. I then replaced the HD and still the same. We then connected a laptop with crossover and it prints fine. We also tried connecting the network cable from a Dell printer that they use in the same room and it also shut the copier off. Any ideas? Thanks

Duplicate IP addresses??

[blackcat4866]

Re: Ar m700 shuts off

That's just really weird. Your crossover test literally rules out the MFP as the cause. The second test of swapping the network connection also rules out a cable or switch port issue. What happens when you connect your laptop to the customers network, then print via their network?

Do you have NetScan? Disconnect the MFP, then scan the network. That will identify a dupe. Is it possible that some other kind of data is hitting the MFP's IP address? Are you getting PostScript Errors? =^..^=

[pontiac]

Re: Ar m700 shuts off

Thanks to all of you who replied. Duplicate ip address was the problem, one of the companys employees had brought in there own hp printer and entered the same address as the copier from a configeration page he found. Of course he never asked if the company in the first place for permission. Again thank you.

[Akitu]

Re: Ar m700 shuts off

Zootech was right, how bizarre it would shut down the copier.