MX-M450N printing problem

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  • draph
    Trusted Tech

    100+ Posts
    • Jan 2010
    • 132
    #1

    MX-M450N printing problem

    Used on a large network. Since Friday, several times a day the machine stalls. When you check job status at controll panel job number one will just be flashing "waiting" and of course all the jobs behind it are held up. It's like the print server is failing to give the final command to print or something?

    Of course the overpaid IT guy, (why are all of these guys such big jerks by the way) swears it's the machine and is unwilling to even try anything. He even refuses to use the Sharp drivers so they use an HP driver. But it has performed that way for over a year.

    There are no other issues with the machine. When it stalls they have to reboot the machine and then everything runs fine for an hour.

    I keep trying to tell him that I think someone is sending bad files to the printer but all he wants to do is argue about it.

    Help! This is a major account.
    Tags: address, clear, firmware, job, power, printing, switch, update, web
    • lky1978
      Trusted Tech

      250+ Posts
      • Mar 2009
      • 475
      #2
      try to do hdd format. i faced same problem with old box ar-m450n with optional ar-hd5.
      sending some bad files also can make the same thing happen.

        Comment

        • bilyahn
          Service Manager

          1,000+ Posts
          • Dec 2006
          • 1467
          #3
          Re: MX-M450N printing problem

          Check your ROM version, should be n3.03.J0. Have had some issues similar to this mostly due to the driver. Good luck trying to convince their IT person though. Check your job log listing and see what errors you have there and which user that you are having problems with, maybe you can track it down that way.

          Good luck.

          Bil

            Comment

            • CopierTechofOmens
              Agitating Artificer

              250+ Posts
              • Jan 2009
              • 268
              #4
              Re: MX-M450N printing problem

              I had jobs getting stuck. Turned out to be the HDD
              sigpic

                Comment

                • blackcat4866
                  Master Of The Obvious

                  Site Contributor
                  10,000+ Posts
                  • Jul 2007
                  • 22929
                  #5
                  Re: MX-M450N printing problem

                  I'm with Bil on this one. Set up your laptop with crossover and the correct driver. Print, print, print. If they aren't going to cooperate that's as far as you can go. =^..^=
                  If you'd like a serious answer to your request:
                  1) demonstrate that you've read the manual
                  2) demonstrate that you made some attempt to fix it.
                  3) if you're going to ask about jams include the jam code.
                  4) if you're going to ask about an error code include the error code.
                  5) You are the person onsite. Only you can make observations.

                  blackcat: Master Of The Obvious =^..^=

                    Comment

                    • mojorolla
                      The Wolf

                      2,500+ Posts
                      • Jan 2010
                      • 2570
                      #6
                      Re: MX-M450N printing problem

                      Originally posted by draph
                      Of course the overpaid IT guy, (why are all of these guys such big jerks by the way) swears it's the machine and is unwilling to even try anything. He even refuses to use the Sharp drivers so they use an HP driver. But it has performed that way for over a year.
                      If he will not even use the proper driver, I would find a creative way to tell him to get bent!

                      IT guys are dicks for one, simple reason. They are good with hardware, not with people.


                      Failing to plan is planning to fail!!!

                        Comment

                        • lenovos
                          Trusted Tech

                          100+ Posts
                          • Oct 2012
                          • 138
                          #7
                          Re: MX-M450N printing problem

                          Had the same problem it turned out to be firmware. Try updating it.

                            Comment

                            • copyguy1
                              Trusted Tech

                              100+ Posts
                              • Jul 2011
                              • 142
                              #8
                              Re: MX-M450N printing problem

                              Another thing to try is clearing the job log.I had a arm455n that would lock up and once we cleared this it seemd to work better.

                                Comment

                                • TechGeek
                                  Trusted Tech

                                  100+ Posts
                                  • Jan 2009
                                  • 158
                                  #9
                                  Re: MX-M450N printing problem

                                  I had a similar problem like this too and what i did to fix it was setup a new tcp/ip port and used the LPR protocol with the name of lp also made sure the the LPR byte counting check box was unchecked. Also set the SNMP status with the community name of public and the SNMP Device Index to 1. good luck.

                                    Comment

                                    • MStalkfleet
                                      Technician
                                      • Apr 2011
                                      • 41
                                      #10
                                      Re: MX-M450N printing problem

                                      Am currently fighting this issue. Will print 2-3 jobs then job queue will still appear to have a job in it. Have to turn off then on to clear which also clears all the print history under the complete tab. Have tried new firmware, MFP Controller PWB and have been on the phone with Sharp several times. Ran all the SIM settings checking DIMMS, HDD etc. Had my IT guy come out and he checked with crossover cable and same problem so we are pretty sure it isn't the customer's network.

                                        Comment

                                        • colgrimes
                                          Technician

                                          50+ Posts
                                          • May 2012
                                          • 64
                                          #11
                                          Re: MX-M450N printing problem

                                          Three suggestions from me:
                                          1. Clear the job log through the web interface
                                          2. Make sure the machine's Cat5 connections isn't running through a power filer or 5 port switch or anything, if it is, remove it.
                                          3. Make sure the firmware is current. They released a special update to address the "spooling" problem and it seemed to help.

                                          blog.equipmybiz.com
                                          CopierCollin.com
                                          Hybrid Honest Sales/IT

                                            Comment

                                            • TechGeek
                                              Trusted Tech

                                              100+ Posts
                                              • Jan 2009
                                              • 158
                                              #12
                                              Re: MX-M450N printing problem

                                              Just a shot in the dark but try to disable (uncheck) the SNMP port by going into the printer driver port configuration. This worked in a windows vista environment. Just wondering are you using RAW or LPR?

                                                Comment

                                                • draph
                                                  Trusted Tech

                                                  100+ Posts
                                                  • Jan 2010
                                                  • 132
                                                  #13
                                                  Re: MX-M450N printing problem

                                                  This was solved months ago. Customer was sending post script files.

                                                    Comment

                                                    • DINGO
                                                      Senior Tech

                                                      500+ Posts
                                                      • Nov 2007
                                                      • 661
                                                      #14
                                                      Re: MX-M450N printing problem

                                                      I have a good results in these copiers model, ar-m450/451 with a pcl5 drives and lpr mode, very fast print a large jobs thnan pcl6 or ps drives.

                                                        Comment

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