Mxc311 thoughts?

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  • mrfuser
    Service Manager

    Site Contributor
    1,000+ Posts
    • May 2007
    • 1587

    Mxc311 thoughts?

    Not familiar much with these 311 color units. Anyone have any thoughts? Client wants me to service a few.

    thanks


    kelly
  • mojorolla
    The Wolf

    2,500+ Posts
    • Jan 2010
    • 2555

    #2
    Re: Mxc311 thoughts?

    A decent box. The color is pretty good for a smaller unit. The two main issue are the CCD going bad and the fuser, as with all the Frontier machines with that design. Maintenance is cake on this one as units are replaced at PM time.


    Failing to plan is planning to fail!!!

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    • bilyahn
      Service Manager

      1,000+ Posts
      • Dec 2006
      • 1457

      #3
      Re: Mxc311 thoughts?

      Originally posted by mojorolla
      A decent box. The color is pretty good for a smaller unit. The two main issue are the CCD going bad and the fuser, as with all the Frontier machines with that design. Maintenance is cake on this one as units are replaced at PM time.


      Do you try to rebuild anything on this unit? Just wondering as we don't have any of these out there yet.

      Thanks for the info.

      Bil

      Comment

      • Akitu
        Legendary Frost Spec Tech

        Site Contributor
        2,500+ Posts
        • Oct 2010
        • 2596

        #4
        Re: Mxc311 thoughts?

        Avoid rebuilding the fuser, even with practice it still takes a lengthy amount of time (the first one is always the worst, mine took 6 hours! Every electrical wire and everything connected to an electrical wire gets replaced, save for the lamps), and the pressure release flags break off so easily, even after the modifications, that you'll wind up replacing a newly rebuilt fuser with 10k on it because it locks up or can't release pressure. The CCD frequently goes bad on them, we've replaced 3 already (serial numbers seem to indicate a real problem with any production date in late 2009 to middle of 2010, could be the lot, anyone seen it happen on newer ones?) on brand new machines. Transfer belt is easy to rebuild considering the rest of the machine is almost all replaced in units.

        Seen 1 laser go bad and triplicate image, and they're VERY susceptible to dust interfering with procon and basic functionality. Colour quality is very good and postscript being included by default is also very nice. All in all - they're a machine. They're far from good, but they're not quite horrible as long as the client upholds their end and does the basic cleaning and removal of dust.

        PMs are my favourite part of this, no screwdriver required! In the event of an emergency the client can replace everything, and they're kind enough to include plastic gloves in some of the parts for the clients.
        Cthulhu for president! Why settle for the lesser evil?

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        • ZOOTECH
          Senior member of CRS

          Site Contributor
          2,500+ Posts
          • Jul 2007
          • 3383

          #5
          Re: Mxc311 thoughts?

          "and the pressure release flags break off so easily, even after the modifications,"
          I think most of the fuser problems are caused by users who don't power down properly; ie, keyboard power switch off, wait for display to go dark, then main power switch off.
          "You can't trust your eyes, if your mind is out of focus" --

          Comment

          • Akitu
            Legendary Frost Spec Tech

            Site Contributor
            2,500+ Posts
            • Oct 2010
            • 2596

            #6
            Re: Mxc311 thoughts?

            Originally posted by ZOOTECH
            "and the pressure release flags break off so easily, even after the modifications,"
            I think most of the fuser problems are caused by users who don't power down properly; ie, keyboard power switch off, wait for display to go dark, then main power switch off.
            Could be a possibility, though I'm certain our users have never even bothered touching their power switches unless we've instructed them to do so... They're usually so terrified of the magic voodoo boxes that they won't touch anything they're not explicitly told is okay, and the pre-heat/auto shut down timers are usually set well enough to their needs that it never seems to be an issue.

            Definitely something for us to look into however, thanks for the tip Zootech.
            Cthulhu for president! Why settle for the lesser evil?

            Comment

            • bonnie750
              Trusted Tech

              250+ Posts
              • Nov 2007
              • 302

              #7
              Re: Mxc311 thoughts?

              I agree with all those comments. The fuser is a pain to rebuild, about 3 beers I reckon!
              i've got a spare which i use and then repair the faulty one as required, usually 1 to 2 beers.
              the cam which lifts the pressure sensor flag is prone to breaking. The original large bearing
              collapsed often but I haven't any probs with the later smaller version

              Bill

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              • glewisme
                Trusted Tech

                100+ Posts
                • Nov 2009
                • 240

                #8
                Re: Mxc311 thoughts?

                Fusers are ok since the part change ! Have one on hand. I've had 3 HV units go bad and force all developer from the dv units. They changed that part as well. Other than those quirks they run fairly reliably.

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                • mrfuser
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • May 2007
                  • 1587

                  #9
                  Re: Mxc311 thoughts?

                  thanks for the feedback on the MX-C311. Do you know if they work with the latest MAC OS X? Like 10.8+ ?


                  Thanks

                  Kelly

                  Comment

                  • mojorolla
                    The Wolf

                    2,500+ Posts
                    • Jan 2010
                    • 2555

                    #10
                    Re: Mxc311 thoughts?

                    I rebuild the fusers and IT belt units; call me old fashioned. The cost of the rebuild kits are half that of replacement. The fusers take me a little over an hour and are only rebuilt three times as I find the frames start to warp. That being said, it is done in the shop, not in the field. The hardest part is getting all those tiny Japanese wires back into all those little crevices with my big Yankee fingers.


                    Failing to plan is planning to fail!!!

                    Comment

                    • Ceechtay
                      Trusted Tech

                      Site Contributor
                      100+ Posts
                      • Sep 2011
                      • 157

                      #11
                      Re: Mxc311 thoughts?

                      Originally posted by mrfuser
                      thanks for the feedback on the MX-C311. Do you know if they work with the latest MAC OS X? Like 10.8+ ?


                      Thanks

                      Kelly
                      They should work with OS 10.8 as PostScript comes standard. There are no OS 10.8 drivers yet, but the 10.7 drivers should work fine for most uses.

                      I have a Mac Mini with OS 10.8 and I used the 10.7 drivers with an MX-4101 and it worked perfectly fine.

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