[Error Code] address book export 3610N > 7001N

[RollingROARANDA]

The address book for the 3610N had a bunch of contacts, so I used data backup/ device cloning for exporting the address book, in order to import it to a 7001N the client just bought..

I did all of this from the web interfaces of the machines ( http://{device IP address}) the device admin passwords were kept default..

BUT..

I ticked " User Registration" thinking that this was for the frequently used index as I exported the settings from the 3610N... I logged into the 7001N web interface and imported the data..

After a reboot of the 7001N, I closed the browser, and attempted to log back in to the 7001N web interface to verify the import was successful, but to my horror the default password isnt working and I cant log back in...

Im thinking the password for one was "admin" and the other was "Sharp" and I've already tried "adminadmin"...

I hope that I didnt mess up the 7001N by importing an admin account with different password but same user level and account name, you follow?? ( when I ticked User Registration during export)

Im hoping theres a maintenance mode to fix this without screwing up any installed options that are already activated..( Data Security Kit)

Im posting this in hopes that a guy out there has made this rookie mistake and can offer some help, Im just a whipper-snapper out there trying to feed his family..

Thanks.

[Akitu]

Re: address book export 3610N > 7001N

You can use the service login page to attempt to data backup again. The service page can be accessed by the ip address of the copier followed by "/service_login.html".

[RollingROARANDA]

Re: address book export 3610N > 7001N SIM MODE FIX

The address book for the 3610N had a bunch of contacts, so I used data backup/ device cloning for exporting the address book, in order to import it to a 7001N the client just bought..

I did all of this from the web interfaces of the machines ( http://{device IP address}) the device admin passwords were kept default..

BUT..

I ticked " User Registration" thinking that this was for the frequently used index as I exported the settings from the 3610N... I logged into the 7001N web interface and imported the data..

After a reboot of the 7001N, I closed the browser, and attempted to log back in to the 7001N web interface to verify the import was successful, but to my horror the default password isnt working and I cant log back in...

Im thinking the password for one was "admin" and the other was "Sharp" and I've already tried "adminadmin"...

I hope that I didnt mess up the 7001N by importing an admin account with different password but same user level and account name, you follow?? ( when I ticked User Registration during export)

Im hoping theres a maintenance mode to fix this without screwing up any installed options that are already activated..( Data Security Kit)

Im posting this in hopes that a guy out there has made this rookie mistake and can offer some help, Im just a whipper-snapper out there trying to feed his family..

Thanks.

I dug deeper and I found this SIM sequence: 24-30, 24-31

one intializes the admin password, one is the service password..

what is the difference between the two, and are there any ill effects after this procedure??

Im hoping this is a way back in..

Thanks.

[ZOOTECH]

Re: address book export 3610N > 7001N SIM MODE FIX

I dug deeper and I found this SIM sequence: 24-30, 24-31

one intializes the admin password, one is the service password..

what is the difference between the two, and are there any ill effects after this procedure??

Im hoping this is a way back in..

Thanks.

You should be fine; nice work.

[RollingROARANDA]

Re: address book export 3610N > 7001N SIM MODE FIX

You should be fine; nice work.

Cool, so Im on the right track, but do I reset both passwords or just one of them??

I figure one is for "walk-up" admin login, the other Im thinking is for web interface login?

Also, I got to be sure there aren't any "side effects" (ie resets custom settings)

Ive been doing this only 2 months guys, and I appreciate the help out here..

Thanks, always..

[ZOOTECH]

Re: address book export 3610N > 7001N SIM MODE FIX

Cool, so Im on the right track, but do I reset both passwords or just one of them??

I figure one is for "walk-up" admin login, the other Im thinking is for web interface login?

Also, I got to be sure there aren't any "side effects" (ie resets custom settings)

Ive been doing this only 2 months guys, and I appreciate the help out here..

Thanks, always..

The admin reset will default the walk up and web page password, the service password will default with 24-31 for techs use. Beware, some of the newer MFPs will need an act of GOD to reset password.

[RollingROARANDA]

Re: address book export 3610N > 7001N SIM MODE FIX

The admin reset will default the walk up and web page password, the service password will default with 24-31 for techs use. Beware, some of the newer MFPs will need an act of GOD to reset password.

7001N looks older, reference material was last updated 2007... I'll keep this thread posted with my findings next week, I just keep thinking that this happened when I attempted to import both User and Address Book from 3610N to the 7001N.. Both machines have different default passwords with admin account type.. Unless anyone seen or done this, I feel my only option is password reset through the SIM, fingers crossed..

[mojorolla]

Re: address book export 3610N > 7001N

Device cloning is for a like for like model. A 3610 to a 3610. If you clone a different machine, much sadness will occur. It is kinda fun to boot up a Frontier machine that thinks it is a 2700 though.
The User Registration are the actual users and any codes associated with them. When you imported the user reg info, you sent the 3610 codes to the 7001. Only the Virgo and Aries machine require the MFP board jumper to restore default passwords. SIMs will work for the 7001. Sounds like you are on the right track though.

[RollingROARANDA]

Re: address book export 3610N > 7001N

The service page can be accessed by the ip address of the copier followed by "/service_login.html".

Yup and the default password is "service".. forgot to thank you for that one sir, one of my buddies at work said to try the same thing..

Im keeping this in mind as well, customer hasn't answered my emails or phone calls yet... But I know one thing, being as fresh as I am in this industry, it's that it becomes an urgent emergency once the customer tries to scan to a contact, but for now it seems they could care less.. lol

[RollingROARANDA]

Re: address book export 3610N > 7001N

Device cloning is for a like for like model. A 3610 to a 3610. If you clone a different machine, much sadness will occur. It is kinda fun to boot up a Frontier machine that thinks it is a 2700 though.
The User Registration are the actual users and any codes associated with them. When you imported the user reg info, you sent the 3610 codes to the 7001. Only the Virgo and Aries machine require the MFP board jumper to restore default passwords. SIMs will work for the 7001. Sounds like you are on the right track though.

Thanks for the input mojorolla, as you can see sir, Im a "dam rookie" haha Sounds like you've seen some battles though.. Cool, thats why I like this place..

[Akitu]

Re: address book export 3610N > 7001N

Device cloning is for a like for like model. A 3610 to a 3610. If you clone a different machine, much sadness will occur. It is kinda fun to boot up a Frontier machine that thinks it is a 2700 though.
The User Registration are the actual users and any codes associated with them. When you imported the user reg info, you sent the 3610 codes to the 7001. Only the Virgo and Aries machine require the MFP board jumper to restore default passwords. SIMs will work for the 7001. Sounds like you are on the right track though.

I'm not 100% certain that's how the device clone works Mojo, I've done upgrades from 2700 -> 3110 and used device clone to copy existing settings. I believe that's all it really is, is just a base level setting clone from 1 machine to another. It will import the settings to enable user authentication etc. but will have no data behind it. That's where the data backup comes in play, will copy address book, user codes etc. and with the 2 can transfer one entire working machine into a new one so long as they both support the technology. I don't believe it has to be a like-machine, just similar and both supporting data backup/device clone.

Unfortunately it can't be done for older ARM machines, so the elementary school that just upgraded from their older ARM550N to the newer MX623N had to be reprogrammed from scratch... They didn't seem to mind so much as we were helping.

[RollingROARANDA]

Re: address book export 3610N > 7001N

Ok guys Im back I had to keep the thread fresh

What I've learned thus far...

1. With the install of data security kit, sim mode to initialize admin and service password goes bye bye.

2. Login to the /service_login web interface throws back an error stating "operation has been disabled".. (I was able to clone defaults from another 7001n, was hoping to import it on this one)

3. Sharp support tells me to send in the eeproms (1 and 2) to get it fixed. Yay Not to mention that client has to purchase another data security kit (one time activation)..

Ive tried to play both cards, and no dice..

Any ideas are welcome at this point...

[Akitu]

Re: address book export 3610N > 7001N

Ok guys Im back I had to keep the thread fresh

What I've learned thus far...

1. With the install of data security kit, sim mode to initialize admin and service password goes bye bye.

2. Login to the /service_login web interface throws back an error stating "operation has been disabled".. (I was able to clone defaults from another 7001n, was hoping to import it on this one)

3. Sharp support tells me to send in the eeproms (1 and 2) to get it fixed. Yay Not to mention that client has to purchase another data security kit (one time activation)..

Ive tried to play both cards, and no dice..

Any ideas are welcome at this point...

Do you have the original ROMs still? I suppose a good thing to try would be the removal of the DSK and then attempting to correct it from original ROMs, then trying to reinstall the DSK.

I have a 6201 with a DSK and my service page, admin and service password resets are all intact still. Sounds like you may have some funky conflicts in your ROMs.

[TechGeek]

Re: address book export 3610N > 7001N

My customer has a MX-3501N that is loaded with files they scanned on the hard drive via document filing will the device clone or storage backup save these files as well so i can transfer them to their new MX-3610N?

[Akitu]

Re: address book export 3610N > 7001N

I believe that data can be exported from the 3501 with sim 56-2 using HDD export. Not 100% sure... I do know one of the two methods will import stored document filing data, and I believe it is the sim, I haven't done it in a while, so unfortunately I don't quite remember which one transferred the data. Sorry I can't be more specific, but I'm certain one of the two will transfer your data. Best I could recommend would be to try exporting both and seeing which one will yield the desired results.

The 3610 on the other hand is more clearly labeled and sim 56-3 will import and export the document filing data. Suffice to say we can base an estimation that 56-2 will export document filing data as well from the 3501.