[Error Code] Scaning

[Guest]

We have just installed a Sharp MX-2700n copier/scanner. Trying to setup network scanning. Getting a 'CE-OO' error. Have correctly entered ip address, subnet, and gateway, as well as domain and dns server info. Have created a unique domain user account for access giving full permissions to this user for the network folder where we will be saving scanned documents. Anyone have information on what to look for, or what we can check to determine where problem might be?

[ruben]

Re: Scaning

CE-OO is a generic network communication error. What server OS are you scanning to? Have you domain qualified the username (i.e. domain/username or username@domain)?

See also: http://www.copytechnet.com/forums/co...er-dsc332.html

[D&B Copy]

Re: Scanning

CE-OO is a generic network communication error. What server OS are you scanning to? Have you domain qualified the username (i.e. domain/username or username@domain)?

See also: http://www.copytechnet.com/forums/co...er-dsc332.html

We are running Windows Server 2008 R2 Standard 64-bit OS. Yes, I have domain qualified the username. I have tried both "mydomain\copier", plus have also tried "copier@mydomain".

[spanky]

Re: Scaning

Do you get the code only when scanning? Can you print to the copier? Can you ping the server from the copier?

[ruben]

Re: Scaning

The only two other possibilities could be either the firmware may be out of date (most likely) or you may need to lower the NTLM authentication.

(Does 2008 default to Kerberos? If so a firmware update is definitely needed; just checking the firmware updates from 2010.)

[mojorolla]

Re: Scaning

Type the network path into the "Run" box of Windows. If you cannot get to it from the PC, you have a permission issue and will not get the copier to work until permissions are properly set on the server.

[D&B Copy]

Re: Scaning

Do you get the code only when scanning? Can you print to the copier? Can you ping the server from the copier?

Yes, we only get the code when scanning. Printing to the copier from workstations works fine. Can you tell me how to ping the server from the copier? Thanks!

[D&B Copy]

Re: Scaning

The only two other possibilities could be either the firmware may be out of date (most likely) or you may need to lower the NTLM authentication.

(Does 2008 default to Kerberos? If so a firmware update is definitely needed; just checking the firmware updates from 2010.)

Our copier technician said he had checked the firmware and it is the latest version. I will check the NTLM authentication. Thanks!

[D&B Copy]

Re: Scaning

Type the network path into the "Run" box of Windows. If you cannot get to it from the PC, you have a permission issue and will not get the copier to work until permissions are properly set on the server.

Yes, I am able to get the network path from the workstation PC, so it appears the permissions is working okay.

[ZOOTECH]

Re: Scaning

Yes, we only get the code when scanning. Printing to the copier from workstations works fine. Can you tell me how to ping the server from the copier? Thanks!

Log in as admin at the copier, go to network settings, page down and you'll find the ping command - type in the server's IP address.

[spanky]

Re: Scaning

To ping the server from the copier go to the system setttings/ network settings/ ping command.
This is done on the touch panel of the copier.

[Dustin(WOP)]

This is a firmware issue, sharp is working on the frontier series fix now. Then they will work on the older series of machines like yours. I had the same problem with the 2600 series. They released a firmware update and the problem went away..... so sharp is aware of the problem.