mx7001n document filing

[chocolab]

hello all.
i have an mx7001n that when customer goes to print document from document filing the buttons for "print and save" and "print and delete" are grayed out
not allowing them to print the job. if they then print using the batch print then they can print. if the reboot the machine it will work again but will gray out again later. i updated firmware and formatted hdd but the problem still persist. This is an intermitten issue and is starting to annoy customer. any help is greatly appreciated. thanks in advance.

[Akitu]

Re: mx7001n document filing

Are they using job retention settings in the print driver?

[MattL]

Re: mx7001n document filing

Does the machine have a data security kit on it?

We had the same issue on a 6240 but also if we went from document filing to copy or scan the buttons were greyed out, we set the default home screen to document filing as that was what they used the most, changed refresh to 10 seconds and let it reset and the buttons became available.

Issue has been raised with Sharp in the UK and they are looking into it, spent hours looking at it the other week.

[chocolab]

yes they are using job retention in driver, and no there is no data security kit.

[MattL]

Re: mx7001n document filing

We had the issue with the machine having a DSK on it so presumed it was to do with that, will be watching this topic and see what comes of it.

[mojorolla]

Re: mx7001n document filing

When printing to a Document Filing folder, set the job to Hold Only in the Job Handling tab
of the driver. A user name should be entered into the Default Job ID field.



Jobs that do not have anything in the Default Job ID field will use the user name of the
person logged into the computer as the De
fault Job ID when on a domain. Otherwise
something must be entered to identify the user.



If jobs were scanned into Document Filing, the
same user name that is used at the computer
should be used in order to print all of the user

scanning into Document Filing, then have the
user press the Default User button and then
select Admin or User to print the scanned in jobs.

[chocolab]

replaced hdd, havent heard back from them so i guess the hdd must've gotten corrupted somewhere.
thanks for the replies.

[chocolab]

Re: mx7001n document filing

should've never opened my big mouth. customer called back today with same issue.
any one else have any ideas?