Ar-m350 Can't Fax Out

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  • petrus
    Trusted Tech

    100+ Posts
    • Feb 2008
    • 155

    #1

    Ar-m350 Can't Fax Out

    My AR-M350 ,copies,printing and receive fax ok.But cannot sending fax.in data status is "busy".Anybody can assist me what to do.urgent

    thanks
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 23006

    #2
    Is the fax line plugged into the handset port of the fax card? That's a common symptom. Be sure it's plugged into the Line port.

    Also make sure that there is no special dialling required, i.e. 8-1-800-555-1212, or any dialled pauses neccessary to wait for the phone connection to be made. The simplest way to test this is to hook up your handset, and start dialling until you get a combination that goes through. Or if your getting failure messages from the phone company, you can hear them better on your handset (Like: "No long distance service has been selected").

    =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • petrus
      Trusted Tech

      100+ Posts
      • Feb 2008
      • 155

      #3
      Yesterday I have visited the customer and find out that the machine already can use.I've check the report,its show since 3.30pm the same day before its already works.I have touch nothing.its mean the telepon line or service provider have problem isn't it.
      However this give me less job to do today.

      Comment

      • mickspace
        Technician
        • May 2008
        • 22

        #4
        press image send, on panel select speaker, then dial a number, ( I usually call my cell phone). this will rule out your fax card on machine. possible problems, The fax your sending to, line noise, multipurpose lines. these machines like a dedicated line. Check voltage of Phine line itself. also check the JOB Status and clear it out, and do an IMAGE CLEAR from the service mode. it is possilbe one fax job is holding it up.

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