[SMB] Can't get SMB to work Windows 7

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  • EXPLOITGIO
    Technician
    • Oct 2013
    • 22

    #1

    [SMB] Can't get SMB to work Windows 7

    Hey guys I know I'm on here a lot but I get real world answers here and I'm a learning tech. I can't get SMB to work on a Sharp MX-5001N. I have shared the fodler, shared the entire PC for that matter, removed password protected sharing, changed security policies, opened up the SMB port 445 inbound and outbound just to be sure, opened port 139 just in case, tried setting a password on the PC and turning password protect back on, tried using WORKGROUP/user as username, tried every possible path format I could think of. I get error CE-00. Can you guys chime in if you have had this prob. Thanks
  • ruben
    The New Guy

    1,000+ Posts
    • Oct 2012
    • 1203

    #2
    Re: [SMB] Can't get SMB to work Windows 7

    Make sure the firmware is up to date, the latest version is at 05.00.J2; there has been some fixes for Windows 7 scanning in this version so it should be working. Disable Windows Live Essentials, firewall and anti-virus to test. Also, if the PC is on a domain use a domain qualified name for the username e.g. domain/username or username@domain.

    Comment

    • EXPLOITGIO
      Technician
      • Oct 2013
      • 22

      #3
      Re: [SMB] Can't get SMB to work Windows 7

      Originally posted by ruben
      Make sure the firmware is up to date, the latest version is at 05.00.J2; there has been some fixes for Windows 7 scanning in this version so it should be working. Disable Windows Live Essentials, firewall and anti-virus to test. Also, if the PC is on a domain use a domain qualified name for the username e.g. domain/username or username@domain.
      Updating FW now...

      Update: Thank you Ruben I thought it was on the latest FW until I checked it. Seems that although you have not set a domain, it only works if you use the default domain which of-course is WORKGROUP/username. It seems to take a bit to login to the server but after that the file shoots over instantly. Thank you for your help my friend.
      Last edited by EXPLOITGIO; 10-25-2013, 10:23 PM.

      Comment

      • arecar88

        #4
        Re: [SMB] Can't get SMB to work Windows 7

        Hey guys help please. I have a similar problem and I come from the Ricoh side of copiers and have no Idea about sharp. I am trying to scan to folder to a windows 8 machine, I have created a folder in the C:/ and share as I been doing on any Ricoh, I disable the firewall and any AV, I also shared under the public folder and gave all the rights to everyone, once I go to copier and hit scan to that folder I get a CE-00

        I have by-pass the network by connecting directly to my laptop and I am still getting the same code, I read from this thread to upload new FW, can you guys provide me instructions on how and where to get the file, I come from the Ricoh side and again have no idea how to upgrade firmware. If firmware is not necessary what is the correct way to name the log in credentials

        below is the way I have it setup, the machine is part of a workgroup please please please help.

        path- \\mypc\myscans
        username- tserver
        password- password

        I also had

        path - \\192.168.1.10\myscans
        username-tserver
        password- password

        Comment

        • EXPLOITGIO
          Technician
          • Oct 2013
          • 22

          #5
          Re: [SMB] Can't get SMB to work Windows 7

          Originally posted by arecar88
          Hey guys help please. I have a similar problem and I come from the Ricoh side of copiers and have no Idea about sharp. I am trying to scan to folder to a windows 8 machine, I have created a folder in the C:/ and share as I been doing on any Ricoh, I disable the firewall and any AV, I also shared under the public folder and gave all the rights to everyone, once I go to copier and hit scan to that folder I get a CE-00

          I have by-pass the network by connecting directly to my laptop and I am still getting the same code, I read from this thread to upload new FW, can you guys provide me instructions on how and where to get the file, I come from the Ricoh side and again have no idea how to upgrade firmware. If firmware is not necessary what is the correct way to name the log in credentials

          below is the way I have it setup, the machine is part of a workgroup please please please help.

          path- \\mypc\myscans
          username- tserver
          password- password

          I also had

          path - \\192.168.1.10\myscans
          username-tserver
          password- password
          You have an unknown communication error. Can you ping the mfp IP?

          Comment

          • arecar88

            #6
            Re: [SMB] Can't get SMB to work Windows 7

            The MFP scans to email just fine it prints perfect, the problem is with scanning to folder. The moment I press scan no matter what path or naming convention I have it gives out that code almost instantly after I press scan. I would think that if the problem resides on any of the path or firewall it will at least show me a small gap to allow it to fail but it happens immediately the moment i press scan.

            Comment

            • faxman28
              Trusted Tech

              Site Contributor
              250+ Posts
              • Nov 2010
              • 436

              #7
              Re: [SMB] Can't get SMB to work Windows 7

              What model

              Comment

              • arecar88

                #8
                Re: [SMB] Can't get SMB to work Windows 7

                MX2600N

                Comment

                • EXPLOITGIO
                  Technician
                  • Oct 2013
                  • 22

                  #9
                  Have you tried pinging your tserver from the mfp?

                  Sent from my Nexus 5 using Tapatalk

                  Comment

                  • faxman28
                    Trusted Tech

                    Site Contributor
                    250+ Posts
                    • Nov 2010
                    • 436

                    #10
                    Re: [SMB] Can't get SMB to work Windows 7

                    TCP over netbios has to be turned on in network adapter settings in win 8 or win 7, sharps use port 139 for smb which is net bios over TCP , win 8 is using port 4xx (can't remember exact port).also settings need to be changed in windows firewall. On road so don't have info handy, had same issue with win 7 home and is working now with settings. You can also search the forums for the info, as it has been discussed often.

                    Comment

                    • arecar88

                      #11
                      Re: [SMB] Can't get SMB to work Windows 7

                      Originally posted by EXPLOITGIO
                      Have you tried pinging your tserver from the mfp?

                      Sent from my Nexus 5 using Tapatalk




                      I can ping the Tserver or even my laptop when I am directly connected to it.

                      Comment

                      • arecar88

                        #12
                        Re: [SMB] Can't get SMB to work Windows 7

                        I understand regarding the Windows settings change, but I disable the firewall so I can eliminate that, I use the IP address no need of Netbio. By me connecting directly to it I am by-passing the network and DNS and stuff so theoretically it should only need IP/Subnet at best gateway.


                        I am still getting that code. On another note on this same thread I read that the naming of the user should be


                        Workgroup\name\folder

                        is that the name to use Im comfuse with that.

                        Guys I really need a hand, if pressing start and you immediately get the code, does that say the machine is not even trying to send but more of a corrupted firmware issue? If it is please inform me where I can download and how to install I am trying all my options to get this thing running. Pics of setup would help if you have it. I will pay for all the work with Bit-coins lol J/K, with a lot of thanks form a fellow tech.

                        Comment

                        • harleyrider
                          Trusted Tech

                          250+ Posts
                          • Oct 2011
                          • 348

                          #13
                          Re: [SMB] Can't get SMB to work Windows 7

                          If you are a sharp dealer you would know the frimware is on IDNC along with instructions. If not you are going to have a tuff time finding frimware here.

                          Comment

                          • EXPLOITGIO
                            Technician
                            • Oct 2013
                            • 22

                            #14
                            Yeah its port 463 on windows 8. The only issue I ever had was server not found. Your settings must be off. Also update fw as said above. Sharp-idncservice.com gonna need your tech account.

                            Sent from my Nexus 5 using Tapatalk

                            Comment

                            • EXPLOITGIO
                              Technician
                              • Oct 2013
                              • 22

                              #15
                              Also what do you mean by directly connected? Crossover cable?

                              Sent from my Nexus 5 using Tapatalk

                              Comment

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