Serial number changed

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  • haldur
    Technician
    • Jun 2009
    • 37
    #1

    Serial number changed

    hello everybody

    we have a new color copier mx-2614n
    last months counter report and this months counter reports are in my hand. But their serial numbers are different
    how can it change? is there anyone have any opinion?
    Tags: None
    • Akitu
      Legendary Frost Spec Tech

      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2595
      #2
      Re: Serial number changed

      Originally posted by haldur
      hello everybody

      we have a new color copier mx-2614n
      last months counter report and this months counter reports are in my hand. But their serial numbers are different
      how can it change? is there anyone have any opinion?
      The serial number can change if every single board is replaced with the EEPROM from another machine. There are no elevated service modes for this machine to anyone's knowledge so it can no longer be changed manually. If every single board is not changed you will receive serial number discrepancy U2 or A0 error codes.

      Are you sure you just don't have a report from another machine? Verify the serial number that was printed out most recently matches the serial number sticker of the machine. There's literally no way for a customer or even a tech to change the serial number now short of doing a 100% board swap.
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22929
          #3
          Re: Serial number changed

          100% agree with Akitu. There's virtually no chance that the serial number changed. More likely you just have reports from two different machines. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • JustManuals
              Field Supervisor

              5,000+ Posts
              • Jan 2006
              • 9838
              #4
              Re: Serial number changed

              This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:


              http://www.justmanuals.com



              paul@justmanuals.com

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