Are these mfps any good we have a customer who has 4 of these and wants us to take over the service. They have an average of about 39000 clicks on each unit. Customer has called for service a couple of times and cant recall why and there are no service sheets with machines. There all working right now no issues. Thanks
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Re: Sharp MX-B402SC information
This Parts & Service Manual can now be purchased for $12.77 and downloaded immediately after payment from:
Paul@justmanuals.comComment
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Re: Sharp MX-B402SC information
They've got lot's of these in the field. The developer and drums are stable, and achieve yield most every time. The fuser problems have been resolved with the new style fusers. The document feeders are unimpressive. Like a lot of Sharp document feeders, all the rollers need to be cleaned with orange-sol on a regular basis, and it's not just the easy-to-get-to rollers. Full removal of the DF feed assembly is required to do a good roller cleaning. Overall a good little color box. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: Sharp MX-B402SC information
MX-B402SC is a mono box. Easily confused with the MX-C402SC as they both look almost identical save for the logo. The new doc feeders, while looking a whole lot weirder than the standard Sharp DF, function fairly well.
Only problem I've had with their doc feed so far was a customer knocking SPPD3 sensor out of place causing jams, otherwise it's exactly as Blackcat stated, keep up the maintenance parts and you're golden.Cthulhu for president! Why settle for the lesser evil?Comment
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Re: Sharp MX-B402SC information
Maybe spoke to soon. one of the MFP's has a error message on display; VERSION CK: CPFL ROM VERSION.... after powering on. We haven't even considered yet if we are we are going to service these units so I haven't purchased the service manual yet. Any suggestions on error or advice on unit.ThanksComment
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Re: Sharp MX-B402SC information
Not an error message I'm familiar with, nor is it listed in the service manual. I'm gonna go with the thought that there may be some firmware corruption, or an incorrect version (C402SC vs B402SC for example). May require emergency firmware flash or new ROM chips - find out if they have a data security kit.Cthulhu for president! Why settle for the lesser evil?Comment
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Re: Sharp MX-B402SC information
I hate these plastic pieces of sh*t. Hope they are in a clean environment. Try to clean the optics-fun times.Comment
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Re: Sharp MX-B402SC information
For a plastic frame machine they are way better than a c311 or a b401. I agree a dirty enviroment will give troubles with any model with this build style. And for such a small machine the fuser is a sob, the pri transfer isnt that bad to rebuild, and cru drum and dv units are a nice touch, for a rebuilder. I recommend whole fuser units for time to rebuild sake, unless you have a trusted person to rebuild them in the shop. The heat lamp wire coating cracks and splits easily, the best life for a rebuilt fuser is maybe 3 cycles, but thats pusing the plastic coating on all the wires. Plus with a katun acct, core credit 5 bucks for every drum cart return. I use oem, but return for katun credit. As for the version code, you may have a corrupted rom or the print contlroller mave have been dip switch set to emergency update.Where the heck is my spring hook?Comment
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Re: Sharp MX-B402SC information
I have had what your are describing displayed when the HDD is going bad on these models. Could be as simple as re-flashing the firmware though.Comment
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