So, we got a service call the other day that this machine was randomly outputting a blank page. We chuckled and figured it was user error. I went out and looked at it and sure enough, every 5th page was blank.
I numbered front and back of ten pages and ran duplex double sided to single sided and between the 3rd front and 3rd back page, there was a blank page, also between the 5th back and 6th front page, a blank... also between the 8th front and 8th back... weird.
We printed a multi-page pdf, and noticed that before it printed a blank page it looked like it was having fusing issues, some of the image wasn't fusing properly. After the blank page, the section that fused poorly showed up on the next page. Almost like it was detecting it was having fusing issues and sent a "cleaning page" through... except these machines don't do that.
There are options to add blank pages in, or to have a different color page occasionally, or a page between transparencies, though those all need to be set per job and don't have a default as far as I know.
So, we resolved the issue by resetting all the settings to factory default and bumping the default paper to a heavier weight.
The problem went away. But this still bugs me... what could it have been?
*edit* First thing I tried was a firmware upgrade, and this has a new fuser as well.
I numbered front and back of ten pages and ran duplex double sided to single sided and between the 3rd front and 3rd back page, there was a blank page, also between the 5th back and 6th front page, a blank... also between the 8th front and 8th back... weird.
We printed a multi-page pdf, and noticed that before it printed a blank page it looked like it was having fusing issues, some of the image wasn't fusing properly. After the blank page, the section that fused poorly showed up on the next page. Almost like it was detecting it was having fusing issues and sent a "cleaning page" through... except these machines don't do that.
There are options to add blank pages in, or to have a different color page occasionally, or a page between transparencies, though those all need to be set per job and don't have a default as far as I know.
So, we resolved the issue by resetting all the settings to factory default and bumping the default paper to a heavier weight.
The problem went away. But this still bugs me... what could it have been?
*edit* First thing I tried was a firmware upgrade, and this has a new fuser as well.
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