MX-2615 with c4-00

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  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1054
    #1

    MX-2615 with c4-00

    Hello, I am new to sharp and I am going to be dispatched to this machine with this code.I looked up the code, it says ptc hv trouble. Just wondering if anyone has any advise on this problem before I go out there. Thanks for any help.
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    • ZOOTECH
      Senior member of CRS

      Site Contributor
      2,500+ Posts
      • Jul 2007
      • 3375
      #2
      Re: MX-2615 with c4-00

      Originally posted by Hansen88
      Hello, I am new to sharp and I am going to be dispatched to this machine with this code.I looked up the code, it says ptc hv trouble. Just wondering if anyone has any advise on this problem before I go out there. Thanks for any help.
      You might be able to clear the code, but it would return soon. Take a PTC kit with you. (p/n CCASZ0339DS51)
      "You can't trust your eyes, if your mind is out of focus" --

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        • Hansen88
          Service Manager

          Site Contributor
          1,000+ Posts
          • Dec 2009
          • 1054
          #3
          Re: MX-2615 with c4-00

          Thanks for your reply, sorry to leave you hanging so long. A different tech was sent to the call and he said he slid out the transfer assy and checked and cleaned contacts and such and when he reinstalled it all was fine.

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            • Akitu
              Legendary Frost Spec Tech

              Site Contributor
              2,500+ Posts
              • Oct 2010
              • 2595
              #4
              Re: MX-2615 with c4-00

              Those ION PTCs aren't exactly bulletproof. In my experiences I've found that once they start throwing a C4 code it'll usually return in a short time frame, better off replacing them to save the return trip.

              Haven't had one fail since they updated the part, however...
              Cthulhu for president! Why settle for the lesser evil?

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                • Toner Boy
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Aug 2007
                  • 357
                  #5
                  Re: MX-2615 with c4-00

                  Don't those have a 'corona wire' in place of the ION PTC?

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                    • Akitu
                      Legendary Frost Spec Tech

                      Site Contributor
                      2,500+ Posts
                      • Oct 2010
                      • 2595
                      #6
                      Re: MX-2615 with c4-00

                      Originally posted by Akitu
                      Those ION PTCs aren't exactly bulletproof. In my experiences I've found that once they start throwing a C4 code it'll usually return in a short time frame, better off replacing them to save the return trip.

                      Haven't had one fail since they updated the part, however...
                      Disregard this post. I have no idea why I was thinking MX2600.
                      Cthulhu for president! Why settle for the lesser evil?

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