New MX-M264n in shop to be delivered soon with interesting CQ issue. Appears to darken the lead edge of certain parts of the document. I have attached some pages for you to look at with the areas of concern circled. Its not scanner related as the print test page shows the issue as well. Any ideas?
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Re: CQ - MX-M264n *New Machine*
No ideas either?
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Re: CQ - MX-M264n *New Machine*
What have you done so far? I figure "nothing".
Because you designated it a *new machine*, then you must somehow get a free pass on fixing it the first few times. Let someone else work for your pay.
If you're not going to make any attempt to fix it, can you at least take a moment to verbally define what someone have identified as a problem? I see that in some of the medium toned fill areas one of the edges is slightly darker than the others. Is this the supposed problem? Do you think there's a lot that you can do about that?
This is what happens when you hand over the first steps of troubleshooting to the customer. Since they entirely define the problem, not you, that leaves you just standing there with nothing to do. At some point you have to take a role in this, or just go home. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: CQ - MX-M264n *New Machine*
It's a *new machine* as in new from Sharp. The darker edge IS what I was referring to. I made the copies and internal prints. The customer has never seen the machine. As far as what we can do about it I was hoping someone else may have seen this before. There are no bulletins, no firmware updates. Unless the issue gets worse we are just going to leave well enough alone as there isn't much we can do. Nice attitude by the way, truly helpful.Comment
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Re: CQ - MX-M264n *New Machine*
You came seeking us to do your work for you, giving us absolutely nothing to go on as to what you may have done. For all we know, you dumped the developer right in the unit and didn't even mix it.
For someone seeking assistance, your attitude is far, far worse. I would suggest re-evaluating your position here, as we're more than happy to help if you give us something to go off as opposed to the old "I've done nothing and I'm all out of ideas!". We deal with it enough from customers, and likewise we expect everyone else to have dealt with it enough to know that the more info can be given, the more help can be received.
In the 4 MXM264/314/354 I've set up, I haven't seen this issue. I follow the standard setup procedure for every other small mono machine and they just work like a charm. So, let's begin, shall we? Did you stir the developer with 25-2 or did you just throw it in and hope it would work?Cthulhu for president! Why settle for the lesser evil?Comment
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Re: CQ - MX-M264n *New Machine*
I am not here seeking you to do our work. I would have WAY more threads on here if that were the case. I think it would be far better for you to assume everything was done correctly, rather then assume we're incompetent. Of course 25-2 was done. Exposure modes were changed. Like I said, this was about ideas from people who have possibly seen this before. I've looked through all simulations and seen nothing referring to a setting that could correspond to this type of issue. If it was common it would be easier to diagnose or there would be bulletins. At this point we're not going to replace developer as a solution as the problem is only probably particularly noticeable to someone who looks at charts. If it gets worse we will probably have to contact Sharp directly.Comment
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Re: CQ - MX-M264n *New Machine*
It would be easier, and incorrect. Many of the problems we discover here are self induced, and as painful as it is, it is helpful to re-examine what has lead up to the problem. If everything was perfect then you wouldn't have a problem, would you?
You've probably never made a mistake, but I can speak confidently for the remaining 99.9% of our membership that the rest of us make mistakes. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: CQ - MX-M264n *New Machine*
Similar problems on its predecessor series point to the transfer roller.Cthulhu for president! Why settle for the lesser evil?Comment
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Re: CQ - MX-M264n *New Machine*
I would check the main pole position adjustment in the dv unit. I have seen this once before. Maybe it was not set correctly when it was built.
T.G.G.Comment
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Re: CQ - MX-M264n *New Machine*
the mag angle and doctor blade clearance should have been the first things checked after seeing that there were no apparent physical issues with the copier. They are the first items in the adjustment section of service manual. I was in tech support for many years and you never assumed anything was done on the problem copier/printer/mfp , you no what happens when you ASS U ME. Also there are two bulletins out that may cause an issue like this, one is for putting on the dev cover and folding over the dev seal. The other is about dev spill but it deals with mag roller and faulty bearing and mag roller moving. you could and should have some type of CQ issue before the complete failure and developer spew.Comment
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Re: CQ - MX-M264n *New Machine*
Just do like I do....pretend a salesperson tried to fix it.
It could be anything so start from scratch!!!
Failing to plan is planning to fail!!!Comment
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Re: CQ - MX-M264n *New Machine*
Why is everyone haten on the poor guy. Machine is rooted out of the box. He isn't sure of the cause and . . . whammo. Isn't this a technical discussion forum. GeezComment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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