CE-00

[teklife256]

So, Im trying to set up scan to network folder with MX-3501N and receiving a CE-00 error. The workstation is a Win7 64 bit Home premium and I have set this up before in the office and multiple sites. I updated the firmware on the mfp and shared out the folder to Users, Admin and the actual user (Tyler). The folder looks like \\192.168.1.117\Scans and the user name is Tyler (tried varios iterations, Tyler-PC, Tyler-Office). If the folder path looks odd its because we were trying to eliminate DNS from the equation. Hope that makes sense. The Norton 360 antivirus was turned off as well the windows defender. I can ping from the mfp to the workstation. NetBIOS is activated and folder sharing is as well. The shared folder can be accessed from another workstation in the office as well to confirm. Scan to email works without a hitch.

What am I missing here??

[lky1978]

Me faced the same problem too, one pc work but another pc refused. Same settings in both pc. May need some help from sharp IT tech

[blackcat4866]

Re: CE-00

Sharp SMB scanners default to port 139, and cannot be changed to another port.

Windows7-64 defaults to port 445. What you need to do is open up port 139 on the recipient PC. One of the more IT savy members may be able to give you click by click instructions. I can fumble through it, but don't know it that well.

When I do a network setup, the first thing I do is run NetScan which checks for port availability of ports 9100, 25, 587, 465, 139, 445, and 389.
You need these ports for:
9100: Printing
25: Scan-To-Email no authentication
587, 465: Scan-To-Email authenticating
139: Scan-To-SMB WinXP, Vista
445: Scan-To-SMB Win7, Win8
389: LDAP searching
You'll know immediately if communication is possible without opening ports.

=^..^=

[teklife256]

Re: CE-00

When I do a network setup, the first thing I do is run NetScan which checks for port availability of ports

=^..^=

That sounds a great plan of attack. Currently, I have no experience with netscan. Google is my friend though....unless you can recommend a particular tutorial or site. Thanks.

[blackcat4866]

Re: CE-00

Start here:

http://www.softperfect.com/products/networkscanner/

[austonrush]

Re: CE-00

I've had this issue many times before, especially with windows 7 64 bit computers. Does the user have administrative rights with his login?

Even if he does create a new user login on his pc that is an administrator (not a user) and make sure to set a password for it. login as the new user and then create the shared folder. Share it with everyone. Now enter the destination into the sharp copier and use the new credentials. This almost always works for me. You've already eliminated a dns issue, which is where I would also start!

As a side note for other who run into this, if you don't have a domain server you always need to use the IP address of the PC when setting up scan to folder and not the computer name. You can lock that IP in via the computer or router so it never changes. If you are setting it up on a laptop make sure you assign an IP via MAc address through the router and not via the network settings.

good luck

[teklife256]

Re: CE-00

[QUOTE=teklife256;406256]

I've had this issue many times before, especially with windows 7 64 bit computers. Does the user have administrative rights with his login?

The user is logged on as the administrator with all rights. That makes sense with regard to rights. This creation of a new user is a solution I may have to try the next time I run into this issue because I'm certain this battle will continue.

* UPDATE*
At this particular client there were three workstations all running Win7 Home Premium 64bit. The 2 out 3 that would not scan apparently had all the current windows updates as opposed to the third workstation. Not sure if the update status played a role as much as the client just happened to share the fact. However, I deemed it worthy of mentioning here. The third workstation scanned right out the gate which left me scratching my head with regard to the other two machines. After spending way too long attempting to get scanning going on the non cooperative workstations I used a solution similar to one I recall reading in a forum. The workstation that scanned successfully is something of a server in that it already shares out folders and such. So, we just mapped a drive to the location. Well, I say we, but their network guy handled that part as I'm not that network savvy yet.

[fperfett]

Re: CE-00

Take a look at the Network and Sharing Center and change the File Sharing Connections from 128 bit to 40 or 56 bit encryption. I've resolved similar Win 7 scanning issues using this method.

[teklife256]

Re: CE-00

Take a look at the Network and Sharing Center and change the File Sharing Connections from 128 bit to 40 or 56 bit encryption. I've resolved similar Win 7 scanning issues using this method.

That is something I will definitely try next time. Is that change accessible on win7 home premium? There are some "snap ins/mmc" that I have found not available.

[fperfett]

Re: CE-00

That is something I will definitely try next time. Is that change accessible on win7 home premium? There are some "snap ins/mmc" that I have found not available.

Yes, it's available on Win 7 Home. Control Panel - Network Sharing Center - Advanced Sharing - Navigate to the bottom of the page and expand Networks and you should be presented with the option for 128 bit, which is default and 40-56 bit. Take the shot, it may resolve the problem.

[ledoux]

Re: CE-00

I've seen quite a few instances in W7 of the network being set to a public network(Which kills all file sharing capabilities) If you haven't checked that, it's in the "Network and Sharing Center" and you'll notice a bench by the Network Name if it's set to Public. Change it to a "Work Network".