Gmail forcing old accounts to log in?

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  • Ceechtay
    Trusted Tech

    Site Contributor
    100+ Posts
    • Sep 2011
    • 157
    #1

    Gmail forcing old accounts to log in?

    I've run across this three times in the past six weeks or so.

    We get a call from a customer saying that their scan to email isn't working. They use a Gmail account set up for the copier to send the emails (i.e. "copier.acme.co@gmail.com").

    I would check the DNS settings and SMTP settings to make sure nothing has changed on the network and even with all those correct, the scans would fail from the copier. I would then log into the copier's Gmail account using a web browser to confirm that the password hasn't changed. After logging into the Gmail account, the scans would then start going through, even though I had made no changes to any network/SMTP settings on the copier.

    All three of these Gmail accounts had not been visited in probably over a year. Only one of them had more than 3-4 unread emails (bounce-backs from badly-inputted emails).

    Just seems like Google refused to take any more emails from these accounts until they were logged into.

    Just a heads up in case you run across this.
    Tags: None
    • mojorolla
      The Wolf

      2,500+ Posts
      • Jan 2010
      • 2583
      #2
      Re: Gmail forcing old accounts to log in?

      Using Gmail, if the junk box gets full, scanning will stop until it is emptied. If 5 login attempts fail, it will lock the account and require a new password.
      You can also be "blacklisted" by Google, but once that happens it is time for a new email addy.


      Failing to plan is planning to fail!!!

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22996
          #3
          Re: Gmail forcing old accounts to log in?

          Possibly due to inactivity? I had a similar situation in which after clearing out emails, some 3 years old (spam), scanning resumed. =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • Ceechtay
              Trusted Tech

              Site Contributor
              100+ Posts
              • Sep 2011
              • 157
              #4
              Re: Gmail forcing old accounts to log in?

              I am guessing from inactivity as well. When I logged into the accounts, they had the pop-ups for the "new" look of Gmail.

              I don't think it was a full mailbox issue, because only one of the three had more than a handful of emails.

              When this was occurring, the copier would display a CE-00 error (it would actually get to the point of having the "blue lightning" for sending data, but would eventually error out). If you did the SMTP test from the web page, I can't remember if it said success or if it was the generic "Connection failed" error. I know it did not give the authentication error message.

              Discovered the fix by accident, since I logged into the account only to verify that the password was still correct and then was going to re-enter it into the copier's web page again to ensure no one had changed it there.

                Comment

                • CorbinDallas
                  Technician

                  50+ Posts
                  • Mar 2012
                  • 56
                  #5
                  Google's policy will terminate your account if you don't login for a period of 9 months. That might be based on logging in though a web browser.

                    Comment

                    • lky1978
                      Trusted Tech

                      250+ Posts
                      • Mar 2009
                      • 482
                      #6
                      what model of the machine?
                      Gmail required SSL authentication, must enable SSL, port 587

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