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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
A couple of things to look at. The guide out of tray 1 can become warped but that will normally cause skewing more than jamming problems. Since you don't mention any other trays then the PS assembly probably is not the cause but I would clean it anyway as they get gummed up pretty easily and will cause this jam. The last problem is the clutch that drives the feed rollers. You can actually hear the difference between normal operation and when this clutch starts to go bad. Have had quite a few of these happen requiring you to remove the main drive.
Misfeeds (jam code TRAY1). Paper krinkles in tray #1. The customer has removed the paper guide in front of the feed tire assembly in tray #1. Replace the paper guide (PCOVP1543FCZZ).
Misfeeds (jam code TRAY1). After rollers are changed jam code changes (jam code PPD_ST1), after running pre-perforated cardstock & repeated jamming. Tray #1 lower separation guide is broken at its front swivel. Remove the print engine. Remove these units: drum, developing, cleaning, registration. Flip engine upside down. Remove left cassette rail to install the tray #1 lower separation guide (PGIDM1892FCZZ).
=^..^=
If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
Depending how many copies your machine has it could be several things. The drive packs in these machines tend to go anywhere from 800k -> 1m copies before they'll fail, causing skewing and jamming.
Another thing I noticed with these machines is that sometimes the shaft the feed tires sit on gets worn down from friction, the tires will start to slip seemingly without cause, the fix in this instance was to scuff up the feed tire shaft with sandpaper.
Cthulhu for president! Why settle for the lesser evil?
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