MX-2310u changing ip address

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • sharphead
    Trusted Tech

    250+ Posts
    • Aug 2009
    • 285
    #1

    MX-2310u changing ip address

    We have a customer who recently had a MX-PB14 installed as per installation manual, due to new software requiring PCL it had been printing fine for a month.

    Yesterday they put in a call saying they couldn't print and on investigation the IP Address had changed. Its setup on IPv4 with a manual IP address but has a new address appear that wasn't in the same range at all. It was 169.34. something.
    I reset the NIC and its working I just wanted to stop it happening again.
    Tags: None
    • Akitu
      Legendary Frost Spec Tech

      Site Contributor
      2,500+ Posts
      • Oct 2010
      • 2595
      #2
      Re: MX-2310u changing ip address

      Originally posted by sharphead
      We have a customer who recently had a MX-PB14 installed as per installation manual, due to new software requiring PCL it had been printing fine for a month.

      Yesterday they put in a call saying they couldn't print and on investigation the IP Address had changed. Its setup on IPv4 with a manual IP address but has a new address appear that wasn't in the same range at all. It was 169.34. something.
      I reset the NIC and its working I just wanted to stop it happening again.
      I've never heard of an IP address changing by itself unless a copier was disconnected from a network with DHCP active. I think they might just be trying to avoid blame on this one; someone got overzealous and started changing things.
      Cthulhu for president! Why settle for the lesser evil?

        Comment

        • faxman28
          Trusted Tech

          Site Contributor
          250+ Posts
          • Nov 2010
          • 436
          #3
          Re: MX-2310u changing ip address

          Originally posted by sharphead
          We have a customer who recently had a MX-PB14 installed as per installation manual, due to new software requiring PCL it had been printing fine for a month.

          Yesterday they put in a call saying they couldn't print and on investigation the IP Address had changed. Its setup on IPv4 with a manual IP address but has a new address appear that wasn't in the same range at all. It was 169.34. something.
          I reset the NIC and its working I just wanted to stop it happening again.
          ip range starting with 169 is the ip address a device with dhcp on and doesn't receive address from dhcp server assigns itself. If dhcp was off on copier, customer probably turned it on ? check any fw updates if there was any issues of this kind with PB14.

            Comment

            • CorbinDallas
              Technician

              50+ Posts
              • Mar 2012
              • 56
              #4
              Re: MX-2310u changing ip address

              Newer models have a syslog on the service webpage. You can filter the view to just web page access and it will show you a record of all web page activity.

              Uncheck all the boxes, then select under "Facility" 19 Local use 3 (local3) and under "Severity" 5 Notice. Look through the results. In the example below you can see that the Network Quick Settings "nw_quick.html" was accessed from a computer at IP address 192.168.1.4 and shows "Change Setting".

              This shows that a computer at that IP address made changes to the network settings on June 17 and 10:01.

              <157>JUN 17 10:01:44 2014 SC064E1A 1509894200:0000697c Web - IP[192.168.1.4] /main.html
              <157>JUN 17 10:01:49 2014 SC064E1A 1509894200:0000697e Web - (admin) IP[192.168.1.4] /nw_quick.html
              <157>JUN 17 10:01:54 2014 SC064E1A 1509894200:0000697f Web - (admin) IP[192.168.1.4] /nw_quick.html
              <157>JUN 17 10:01:56 2014 SC064E1A 1509894200:00006980 Web - (admin) IP[192.168.1.4] /nw_quick.html
              <157>JUN 17 10:01:56 2014 SC064E1A 1509894200:00006981 Change Setting (admin, 608705)
              <157>JUN 17 10:01:56 2014 SC064E1A 1509894200:00006982 Change Setting (admin, 608710)
              <157>JUN 17 10:01:57 2014 SC064E1A 1509894200:00006983 Web - (admin) IP[192.168.1.4] /nw_quick.html

                Comment

                • sharphead
                  Trusted Tech

                  250+ Posts
                  • Aug 2009
                  • 285
                  #5
                  Re: MX-2310u changing ip address

                  Sorry I didn't reply sooner never got a chance to check back, the firmware is up to date checked that first. That syslog is a good job if a bit awkward to breakdown.

                  The problem hasn't returned touch wood.

                    Comment

                    • Copier Doc
                      Technician
                      • Mar 2010
                      • 49
                      #6
                      Re: MX-2310u changing ip address

                      I had the exact same problem on MX2640, after factory reset to NIC the problem (touchwood!) has not returned.

                        Comment

                        Previous template Next
                        Working...