Heavy Paper causing more work and lost paper

[Guest]

We have a Sharp MX-2615. The tech from the company that sold it to us changed the setting for the whole machine to print on the heavy paper when the second cassette is used. He said it is not the cassette that is set that way, but the whole machine. This was done after multiple times of repair because it was printing properly and affecting the fuser, I think it was.

In cassette 1 we use regular weight of 8.5x11. In cassette 2 we use ledger size of 24lb paper, always.

Every single time we wish to make a copy of ledger size we must select the paper size setting on the machine. half the time we forget and get small copies, throw them out, then try again.

Every single time we print ledge size we must remember to choose the print template we have set up to change the paper to heavy weight. If we forget and just print, it stops all other prints until someone goes to the machine and selects heavy weight.

We are wasting a lot of time and paper on this issue. If the machine can handle heavy paper, why does it make it such a hassle for the user? Surely, there is a solution which isn't a hassle every time we use this machine? We are under a 5 year contract, or we would just send it back.

And another thing - we can't get our ledger paper to staple.

Sure would appreciate any help, if anyone would be so kind as to do so. Thanks!

[harleyrider]

Re: Heavy Paper causing more work and lost paper

Sounds to me like you need to call the company you bought it from and have them send a good tech out to demo to you how to change tray settings and the like. Or read the owners manual.

[ZOOTECH]

Re: Heavy Paper causing more work and lost paper

We have a Sharp MX-2615. The tech from the company that sold it to us changed the setting for the whole machine to print on the heavy paper when the second cassette is used. He said it is not the cassette that is set that way, but the whole machine. This was done after multiple times of repair because it was printing properly and affecting the fuser, I think it was.

In cassette 1 we use regular weight of 8.5x11. In cassette 2 we use ledger size of 24lb paper, always.

Every single time we wish to make a copy of ledger size we must select the paper size setting on the machine. half the time we forget and get small copies, throw them out, then try again.

Every single time we print ledge size we must remember to choose the print template we have set up to change the paper to heavy weight. If we forget and just print, it stops all other prints until someone goes to the machine and selects heavy weight.

We are wasting a lot of time and paper on this issue. If the machine can handle heavy paper, why does it make it such a hassle for the user? Surely, there is a solution which isn't a hassle every time we use this machine? We are under a 5 year contract, or we would just send it back.

And another thing - we can't get our ledger paper to staple.
Sure would appreciate any help, if anyone would be so kind as to do so. Thanks!

Why is tray 2 set for heavy? 24 bond is not considered heavy (heavy 1 is 28 bond - 110 index / heavy 2 is 110 index - 140 index).
In printing preferences select tray 2 size as ledger and plain type. The machine won't staple heavy paper.
In System Settings, go to Device Control, then go to Fuser Control Settings and set paper weight to 23-28lbs.

[TASCO]

Re: Heavy Paper causing more work and lost paper

First let me say, that I am not a tech. The tech does not know the answer. I am very technical minded, though.

My mistake, it is 28lb paper.

I am only quoting what the tech said: the tray isn't set for heavy paper, the machine is set for heavy paper, or else it causes xyz and lots of repairs.

So, if you heard the above, would you agree that is the way it should have been fixed so that we could always print from tray 2 on heavy paper? Or is there another way to do it? All I need to know is the correct way to set up the machine so I can tell the tech. It is such a hassle, otherwise, each time we print. It shouldn't be that much trouble. It sounds as though there should be a better way. Why would Sharp make it able to handle heavier weight paper, then make is such a hassle each and every time you use the machine?

[TASCO]

Re: Heavy Paper causing more work and lost paper

Let me also say that the machine can no longer detect paper size. On the document feeder tray, the two sensors no longer notify the machine of the size and which tray to use. We have to go to the menu and tell it the tray to use. If we don't, it uses tray 1.

When we print for any application and tell it what size to use, that is not enough, we must tell it heavy paper. If we do not, then we have to go to the machine and select the tray.

I do not understand why we can't put a paper in the feeder, it know that means it is bigger, and to use tray 2, no matter what paper is in it. Or why we can't just print, when the document is set to ledger size, why won't it just choose that tray? Why do we have to tell it each time we print?

[ZOOTECH]

Re: Heavy Paper causing more work and lost paper

Sounds to me like you need to call the company you bought it from and have them send a good tech out to demo to you how to change tray settings and the like. Or read the owners manual.

A good Key Op from the salesman a qualified tech should get you going - the settings in your printer properties seem to be off. The 28lb is at the very low end of heavy 1, try setting it to plain in the tray settings of the printer properties.

[TASCO]

Re: Heavy Paper causing more work and lost paper

When they had the setting it caused expensive repairs three times.

I am wondering if when he said he set the "machine" rather than the "tray" to heavy paper, that was incorrect.

I just decided to look around at the menus. I went into tray settings. I see that tray two is set to heavy paper 1, but the option right below it says "auto-inch", same as the bypass tray. I see one of the other options is ledger size. Why would it not be set to ledger size? Thinking this might be the solution?

[blackcat4866]

Re: Heavy Paper causing more work and lost paper

Let me see if I can break this down bit by bit.

We have a Sharp MX-2615. The tech from the company that sold it to us changed the setting for the whole machine to print on the heavy paper when the second cassette is used. He said it is not the cassette that is set that way, but the whole machine. This was done after multiple times of repair because it was printing properly and affecting the fuser, I think it was.

My interpretation of this, is that you have an enduser who uses heavy paper but consistently does not select the correct media type. As a result The toner does not fuse properly to the paper, and causes damage and jamming in the fuser unit. Your tech is desperately trying to help you the wrong way. What he's done is elevated the fixing temperature of the machine to a setting close to that of heavy paper, so your not-too-bright enduser doesn't have to make the proper selections. There are several drawbacks to this approach:
1) standard weight paper will wrinkle and jam when printed on high heat settings.
2) the proper Heavy1 paper setting does more than just elevate the temperature. It slows down the machine speed so there is additional time in the fuser. It increases transfer voltage. You won't get these benefits.
3) your endusers just assume that they don't have to make any selections, but they do. Believe me that I hate fighting this battle, but I will do it every time: If you want heavy paper, a specific size paper, or a specific tray, the enduser absolutely must make a selection in the print driver.

In cassette 1 we use regular weight of 8.5x11. In cassette 2 we use ledger size of 24lb paper, always.

Every single time we wish to make a copy of ledger size we must select the paper size setting on the machine. half the time we forget and get small copies, throw them out, then try again.

So to prevent accidental usage of the expensive heavy paper, your tech has exempted that tray from auto paper select. This is a common practice. So your no-so-attentive enduser forgets to make a selection. Exactly how is this your techs fault? If you want heavy paper or a specific tray, the enduser absolutely must make a selection.

Every single time we print ledge size we must remember to choose the print template we have set up to change the paper to heavy weight. If we forget and just print, it stops all other prints until someone goes to the machine and selects heavy weight.

So lets see here. Your endusers occasionally do not select the correct template, then the machine waits for standard paper, since the heavy ledger paper is otherwise exempt. Perfect. It's working exactly like it should. Would you prefer that your expensive heavy paper was used willy nilly? Do I detect a trend here? If you want a specific driver template, the enduser absolutely must make a selection.

We are wasting a lot of time and paper on this issue. If the machine can handle heavy paper, why does it make it such a hassle for the user? Surely, there is a solution which isn't a hassle every time we use this machine? We are under a 5 year contract, or we would just send it back.

You got that exactly right. You and your endusers are wasting a lot of paper because you cannot seem to select what you want the first time. You could send the machine back, but the problem would persist, because it's a behavior problem, not a machine problem. It will affect every brand of MFP equally. Sadly, education is the only solution here. It sounds as though your tech has made a valiant attempt, but cannot seem to impress upon you and your endusers that: If you want heavy paper, a specific size paper, or a specific tray, the enduser absolutely must make a selection.

And another thing - we can't get our ledger paper to staple.

You have a valid complaint here, not against your tech or copier company, but against the manufacturer or your salesman. Occasionally, a manufacturer mates up a finisher with a machine, and they do not have similar enough specifications. Here's an example: You send a 20 page booklet to your booklet maker for folding and stapling on your heaviest paper. The machine says it's not capable of doing the job. Why? The machine can print the pages (when the correct media type settings are selected). The MFP can handle the paper weight. The booklet folder can fold 5 duplexed printed 2-up pages (thats 20 originals 1-up to make the booklet). The booklet maker can staple the 5 pages. But it cannot fold or staple 5 pages of the heavy paper. The specifications for the booklet maker state that you may select up to 1 page of heavy media and up to 10 pages of standard plain paper, and it will fold and staple. Any more than one page of heavy paper, and I tells you "no, can't do it".

The manufacturer should know better. Your salesman should know better. But your tech is just stuck with what arrived at your office. He cannot build you a new heavier duty machine from what you've got.

Sure would appreciate any help, if anyone would be so kind as to do so. Thanks!

Well that's what I've got. So you can see that I've waged this battle before. Blame the tech! Blame the tech!. It just doesn't fly. It's entirely an education and behavior issue. I surely don't know how to fix the people. Machines are relatively easy to fix. All I can do is keep repeating the same words again and again, and hope somebody starts to listen.

End of rant. =^..^=

[havokprod]

Re: Heavy Paper causing more work and lost paper

Hey Blackcat, I'd like to buy you a beer.............

[ntbann]

Re: Heavy Paper causing more work and lost paper

But customers are never wrong and its always the techs fault!