MX-3115 paper size issue

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  • Madnhain
    Trusted Tech

    100+ Posts
    • Dec 2012
    • 148
    #1

    [Jamming] MX-3115 paper size issue

    Greetings!
    So, I've got a customer that had an MX-C311 and from tray 2 they were printing on 8 1/2 x 5 1/2 paper with no issues.
    Today, they upgraded to an MX-3115 and this same paper jams every time. (POD2_S)

    I made sure that I told the machine what size paper it was dealing with... Even tried it from the bypass tray with the same result.
    What else could it be?

    Thanks!
    Tags: None
    • ZOOTECH
      Senior member of CRS

      Site Contributor
      2,500+ Posts
      • Jul 2007
      • 3374
      #2
      Re: MX-3115 paper size issue

      Originally posted by Madnhain
      Greetings!
      So, I've got a customer that had an MX-C311 and from tray 2 they were printing on 8 1/2 x 5 1/2 paper with no issues.
      Today, they upgraded to an MX-3115 and this same paper jams every time. (POD2_S)

      I made sure that I told the machine what size paper it was dealing with... Even tried it from the bypass tray with the same result.
      What else could it be?

      Thanks!
      Are you feeding it SEF, sorry, I had to ask?
      "You can't trust your eyes, if your mind is out of focus" --

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: MX-3115 paper size issue

          I thought of that too. STMT-R, correct? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • mojorolla
              The Wolf

              2,500+ Posts
              • Jan 2010
              • 2569
              #4
              Re: MX-3115 paper size issue

              A lot of the newer Sharp machines have the X and Y (length and width) backwards under the bypass tray settings. So X is really Y and Y is really X...if that makes sense.
              As already stated, that size must be run landscape as ANYTHING coming from a C311 would have been landscape.


              Failing to plan is planning to fail!!!

                Comment

                • Madnhain
                  Trusted Tech

                  100+ Posts
                  • Dec 2012
                  • 148
                  #5
                  Re: MX-3115 paper size issue

                  Yeah, I know it had to be asked. Yes, I tried orienting the paper in both directions.

                    Comment

                    • ZOOTECH
                      Senior member of CRS

                      Site Contributor
                      2,500+ Posts
                      • Jul 2007
                      • 3374
                      #6
                      Re: MX-3115 paper size issue

                      Originally posted by Madnhain
                      Yeah, I know it had to be asked. Yes, I tried orienting the paper in both directions.
                      It has to be in the reduction mode - the paper won't feed between rollers otherwise; the _S indicates 'Still remaining'. If tray is set for statement R, you have another feed problem.
                      "You can't trust your eyes, if your mind is out of focus" --

                        Comment

                        • Madnhain
                          Trusted Tech

                          100+ Posts
                          • Dec 2012
                          • 148
                          #7
                          Re: MX-3115 paper size issue

                          I tried -R in the paper size settings. and I figured the paper would be too short to go the other way.

                          the machine will feed other size paper with no problem.

                            Comment

                            • Madnhain
                              Trusted Tech

                              100+ Posts
                              • Dec 2012
                              • 148
                              #8
                              Re: MX-3115 paper size issue

                              Problem Solved.... I growled angrily in the general direction of the tech that set the machine up.
                              Photo 1.jpg

                                Comment

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