Mx-3501n upgrade firmware fail

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  • ohightower
    Technician
    • Aug 2014
    • 33

    #1

    [Dead] Mx-3501n upgrade firmware fail

    I tried to upgrade firmware it fail i pressed ok the machine rebooted now its just stuck on the screen that just says sharp. I cant enter simulation mode or anything.
  • ZOOTECH
    Senior member of CRS

    Site Contributor
    2,500+ Posts
    • Jul 2007
    • 3375

    #2
    Re: Mx-3501n upgrade firmware fail

    Originally posted by ohightower
    I tried to upgrade firmware it fail i pressed ok the machine rebooted now its just stuck on the screen that just says sharp. I cant enter simulation mode or anything.
    Check procedures for emergency update.
    "You can't trust your eyes, if your mind is out of focus" --

    Comment

    • ohightower
      Technician
      • Aug 2014
      • 33

      #3
      Re: Mx-3501n upgrade firmware fail

      I tried that through my laptop it says error printing I renamed the file emupdate.sfu i used file2prn i put a pastel folder on the c drive nothing is working screen is still stuck on the sharp logo cant access the web page or anything I ping the ipadress to the copier and it says it can communicate

      Comment

      • ZOOTECH
        Senior member of CRS

        Site Contributor
        2,500+ Posts
        • Jul 2007
        • 3375

        #4
        Re: Mx-3501n upgrade firmware fail

        Originally posted by ohightower
        I tried that through my laptop it says error printing I renamed the file emupdate.sfu i used file2prn i put a pastel folder on the c drive nothing is working screen is still stuck on the sharp logo cant access the web page or anything I ping the ipadress to the copier and it says it can communicate
        There are two little switches on the MFP pwb, try pushing the top one (update) towards the front of the machine with the emupdate.sfu file on a thumb drive, and power up.
        This procedure might have been for another family of machines, and may not work.
        "You can't trust your eyes, if your mind is out of focus" --

        Comment

        • ohightower
          Technician
          • Aug 2014
          • 33

          #5
          Re: Mx-3501n upgrade firmware fail

          Originally posted by ZOOTECH
          There are two little switches on the MFP pwb, try pushing the top one (update) towards the front of the machine with the emupdate.sfu file on a thumb drive, and power up.
          This procedure might have been for another family of machines, and may not work.
          I changed the romm chips on the mfp board now the machines back working perfectly i dont what that update did to the other chips but they dont work nomore but atleast the machines back up and running

          Comment

          • ntbann
            Senior Tech

            500+ Posts
            • Jan 2012
            • 626

            #6
            Re: Mx-3501n upgrade firmware fail

            Name file to emupdate.sfu and save to root of thumb drive. Turn off machine plug thumb drive into machine and turn on machine. Firmware will load automatically.

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