Sharp MXM365N Doc Feedre

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  • Tech2002
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2008
    • 334

    Sharp MXM365N Doc Feedre

    Have two MXM365N at an attorney's office and both have feeder issues - Error Code SPPD1 (& SPPD2) RSPF paper pass sensor 1 Detects paper feed and the document size in random paper feed.

    I have blown out any dust, wiped clean any debris - tested and tested while there and can't get it to stall.

    Has anyone had an similar issue, and if so, what did you do to make the fix?

    As I am writing this I was just thinking it might be a registration issue or a bad board. A bad board in two machines? I don't know about that, but they are made in China. I have had brand new parts that have come to me, boxed and wrapped - open the box, unwrap the part, and it's broken. Go figure. Sabotage?

    Appreciate any feedback.
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22778

    #2
    Re: Sharp MXM365N Doc Feedre

    I don't know if this is any help, but anyway:

    We placed two Copystar CS-5050's side by side. They were refurbs with low count and no history of problems. Within hours the first calls came in: jams DF, both machines, all the time, multiple feeds.

    I show up. I insert my 4 test originals. OK. I add the copies now 8 originals. OK. 16 originals, 32 originals, 64 originals, 128 originals. All feed fine. Same at the other machine. I listen to a bunch of grumbling, keyop not available, then leave.

    Next day goes about the same.

    Third day, I ask to talk to the person who is having the problem. That person has no time for me. I say, "That's fine. We'll set an appointment, and then I can address the problem." About halfway to the door that person unexpectedly becomes available to talk to me. When the yelling tapers off, she gets around to explaining what they're doing. They take these packets of 100 to 200 originals, extract two or three of those extra heavy duty staples (ripping the corner), drop the packet in the document processor, and voila! Jam. They're using the machines to convert paper records into PDF's. Many of these documents are decades old.

    First I must explain that 100 originals is the maximum. No, you cannot continue to add originals to the stack while it's running, but there's this thing called Job Build, etc. etc.
    Second I demonstrate that the originals are damaged at the stapled corner. Ripped originals won't separate. Paper pushed through the stack by the stapling won't separate. Copystar offers me this little bit of advice: Use a bone folder to slip between each page to separate the originals so they will feed properly (all 100 to 200 originals per set). That went over really well. After all, "the old machine never did that ... blah, blah, blah."
    Thirdly, much of that paper was in poor condition, folded, wavy ... you get the idea.

    What it comes down to is standing there with the keyop, and watching step by step, exactly what they're doing. Like this customer, they know perfectly well that they are causing part or all of the problem, and want you to just re-invent the document feeder for them without any clues exactly why. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • Tech2002
      Trusted Tech

      Site Contributor
      250+ Posts
      • Aug 2008
      • 334

      #3
      Re: Sharp MXM365N Doc Feeder

      Originally posted by blackcat4866
      I don't know if this is any help, but anyway:

      We placed two Copystar CS-5050's side by side. They were refurbs with low count and no history of problems. Within hours the first calls came in: jams DF, both machines, all the time, multiple feeds.

      I show up. I insert my 4 test originals. OK. I add the copies now 8 originals. OK. 16 originals, 32 originals, 64 originals, 128 originals. All feed fine. Same at the other machine. I listen to a bunch of grumbling, keyop not available, then leave.

      Next day goes about the same.

      Third day, I ask to talk to the person who is having the problem. That person has no time for me. I say, "That's fine. We'll set an appointment, and then I can address the problem." About halfway to the door that person unexpectedly becomes available to talk to me. When the yelling tapers off, she gets around to explaining what they're doing. They take these packets of 100 to 200 originals, extract two or three of those extra heavy duty staples (ripping the corner), drop the packet in the document processor, and voila! Jam. They're using the machines to convert paper records into PDF's. Many of these documents are decades old.

      First I must explain that 100 originals is the maximum. No, you cannot continue to add originals to the stack while it's running, but there's this thing called Job Build, etc. etc.
      Second I demonstrate that the originals are damaged at the stapled corner. Ripped originals won't separate. Paper pushed through the stack by the stapling won't separate. Copystar offers me this little bit of advice: Use a bone folder to slip between each page to separate the originals so they will feed properly (all 100 to 200 originals per set). That went over really well. After all, "the old machine never did that ... blah, blah, blah."
      Thirdly, much of that paper was in poor condition, folded, wavy ... you get the idea.

      What it comes down to is standing there with the keyop, and watching step by step, exactly what they're doing. Like this customer, they know perfectly well that they are causing part or all of the problem, and want you to just re-invent the document feeder for them without any clues exactly why. =^..^=
      I appreciate the feedback. I was giving them the benefit of the doubt - thinking it was/is the machine and not them. I'm not sure that this is not wishful thinking. I need to get another SIMMS Reading after being there this week - I cleaned, and also did an update of the firmware. I was guessing it was the swing arm for the paper sensor. Thanks again.

      Comment

      • bilyahn
        Service Manager

        1,000+ Posts
        • Dec 2006
        • 1457

        #4
        Re: Sharp MXM365N Doc Feedre

        There's also a tech bulletin out for the DF and PF sensors. Not sure if this series is one of them but there are quite a few sensors that randomly will jam due to the sensors not being within specification. The tech bulletin calls for replacing most of the sensors in the main body and DF. Sorry I don't have the TB handy but it might be something to look in to.

        That being said we have probably 20 of these placed and they have not been giving us any problems so far but most are still under 100K meters.

        Good luck

        Bil

        PS Just looked on the Sharp site and the TB is not listed for this series.

        Comment

        • Tech2002
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2008
          • 334

          #5
          Re: Sharp MXM365N Doc Feedre

          Originally posted by bilyahn
          There's also a tech bulletin out for the DF and PF sensors. Not sure if this series is one of them but there are quite a few sensors that randomly will jam due to the sensors not being within specification. The tech bulletin calls for replacing most of the sensors in the main body and DF. Sorry I don't have the TB handy but it might be something to look in to.

          That being said we have probably 20 of these placed and they have not been giving us any problems so far but most are still under 100K meters.

          Good luck

          Bil

          PS Just looked on the Sharp site and the TB is not listed for this series.
          I didn't see any Bulletins either that applied to the Doc Feed, but I'll check out the sensors again. Thanks for the info -

          Comment

          • Foxhound
            Technician
            • Mar 2014
            • 33

            #6
            Re: Sharp MXM365N Doc Feedre

            If you are having paper size sensing issues i would check the potentiometer on the width guide. also if the office is using mixed size original paper they need to select mixed size original. Good luck out there!

            Comment

            • Tech2002
              Trusted Tech

              Site Contributor
              250+ Posts
              • Aug 2008
              • 334

              #7
              Re: Sharp MXM365N Doc Feedre

              Originally posted by Foxhound
              If you are having paper size sensing issues i would check the potentiometer on the width guide. also if the office is using mixed size original paper they need to select mixed size original. Good luck out there!
              Appreciate the info, but could you explain or direct me to the Potentiometer for width? Thanks.

              Comment

              • Foxhound
                Technician
                • Mar 2014
                • 33

                #8
                Re: Sharp MXM365N Doc Feedre

                If this has an RSPF it may not have one, on the other hand if you have a DSPF it would be in the feed tray near center between the two width guides underneath. They are on most all of the sharp document feeders.

                Comment

                • mojorolla
                  The Wolf

                  2,500+ Posts
                  • Jan 2010
                  • 2554

                  #9
                  Re: Sharp MXM365N Doc Feedre

                  Being a legal office, are they scanning mixed originals?
                  If so, is that feature turned on for the doc feeder....?


                  Failing to plan is planning to fail!!!

                  Comment

                  • blackcat4866
                    Master Of The Obvious

                    Site Contributor
                    10,000+ Posts
                    • Jul 2007
                    • 22778

                    #10
                    Re: Sharp MXM365N Doc Feedre

                    Originally posted by mojorolla
                    Being a legal office, are they scanning mixed originals?
                    If so, is that feature turned on for the doc feeder....?


                    That brings up an interesting topic. Many legal firms elect to avoid the problems associated with Mixed Original settings by printing all the documents in the set as legal sized. Mainly it's slower scan speed, and incorrect original detection due to non-standard sized originals.

                    There are a couple ways to do this. The simplest way is to make sure that Mixed Original setting is off, and that the first page in the set is legal sized. Another way is to change the tray selection to default to the legal tray rather than auto paper selection. =^..^=
                    If you'd like a serious answer to your request:
                    1) demonstrate that you've read the manual
                    2) demonstrate that you made some attempt to fix it.
                    3) if you're going to ask about jams include the jam code.
                    4) if you're going to ask about an error code include the error code.
                    5) You are the person onsite. Only you can make observations.

                    blackcat: Master Of The Obvious =^..^=

                    Comment

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