MX-B402 paper drawer problems

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  • Hansen88
    Service Manager

    Site Contributor
    1,000+ Posts
    • Dec 2009
    • 1055

    #1

    MX-B402 paper drawer problems

    Hello, this machine has 4 drawers. The top drawer works fine. The second drawer lifts up but says out of paper but it has paper. The third and fourth drawers dont lift and say out of paper. I was thinking maybe a connection problem between the drawers. I reseated board connections. I was going to get someone to help me lift machine off the drawers and check and reseat connections. Has anyone seen this problem or have other suggestions. Thanks for any help.
  • spanky
    Trusted Tech

    250+ Posts
    • Sep 2012
    • 468

    #2
    Re: MX-B402 paper drawer problems

    Originally posted by Hansen88
    Hello, this machine has 4 drawers. The top drawer works fine. The second drawer lifts up but says out of paper but it has paper. The third and fourth drawers dont lift and say out of paper. I was thinking maybe a connection problem between the drawers. I reseated board connections. I was going to get someone to help me lift machine off the drawers and check and reseat connections. Has anyone seen this problem or have other suggestions. Thanks for any help.
    No lift is a bad upper limit sensor in the tray and the paper empty after lift is the paper empty sensor in the tray.

    Sharp had some bad sensors and you must have a machine that was built at that time.

    I also have a bunch of these machines.

    Comment

    • mojorolla
      The Wolf

      2,500+ Posts
      • Jan 2010
      • 2583

      #3
      Re: MX-B402 paper drawer problems

      SIM 4-2 to test the individual optional (2-4) tray sensors.


      Failing to plan is planning to fail!!!

      Comment

      • ntbann
        Senior Tech

        500+ Posts
        • Jan 2012
        • 626

        #4
        Re: MX-B402 paper drawer problems

        Bad Sensors. I just replaced some today. I now carry 4 of each sensor listed in the bulletin in my van.

        Comment

        • Hansen88
          Service Manager

          Site Contributor
          1,000+ Posts
          • Dec 2009
          • 1055

          #5
          Re: MX-B402 paper drawer problems

          Hello, I had already checked sensors and they were showing as bad.I thought it must have been a connection or board problem because to have 3 drawers all of a sudden not be working. This is a customer I dont normally go to, apparently the drawers must not have been working for a while. Cust only uses 8 1/2x11 so they didnt notice or say anything and other tech must never have tested drawers when there before. Well I went back and fixed by changing 5 sensors between 3 drawers. Even with my original thought on what the prob was I should have tried the sensors.Just letting you guys know what the problem was.

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